She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability to damage portions of our internal infrastructure, and the recent ATM scam that law enforcement sources claim is one of the most frightening and well coordinated heists they’d ever seen. “In a single 30 minute period,” Hathaway said, “138 ATMs in 49 cities around the world
Sam Plecic secrets on Internet Business
Sam Plecic secrets on Internet Business
After delivering her report to President Obama last Friday, Melissa Hathaway, the Acting Senior Director for Cybersecurity for the National Security and Homeland Security Councils, today gave RSA Conference attendees in San Francisco a glimpse – what she called a “movie trailer” – into the state of U.S cybersecurity. According to Hathaway’s 60 second trailer
A widespread misconception with business–to–business (B2B) sites is that they are immune to rules and usability standards that apply to ecommerce on business–to–consumer (B2C) sites. In fact, B2B design teams should account for their users’ needs and follow usability principles to address customer concerns and build trust. The business professionals who use B2B sites also
On the web, people don’t read every word on a page; instead, they scan. They naturally attempt to be efficient and put in the least possible work for achieving their goal. They have learned that scanning can deliver almost the same amount of information as reading, but with significant less time and effort. Scanning Patterns
If your product supports activities that users might consider of high importance (finance or healthcare, for example), check your analytics. What proportion of your users are mobile? If the volume of your interactions on mobile is low, definitely avoid a mobile-first strategy. You still need a mobile presence, but that likely shouldn’t be your design team’s top priority. If you’re unsure which tasks your users consider important, run a diary study asking people to rate various activities by importance. This methodology will also allow you to get more context from users as to why they
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This is what level-2 people can do: “At this level, tasks typically require the use of both generic and more specific technology applications. For instance, the respondent may have to make use of a novel online form. Some navigation across pages and applications is required to solve the problem
From conducting decades of user research, we know that people dislike popups and modals. I was reminded of this fact during a recent usability study. While attempting to complete a task, a participant tossed his phone across the table after encountering multiple popups, consecutively. Frustrated
The Accot-Zhai Steering Law (discovered by HCI researchers Johnny Accot and Shumin Zhai, but also known simply as the Steering Law) is a corollary of Fitts’s Law. The Steering Law is an equation that predicts the efficiency of very common interactions; it describes the particular case of
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues
10 Years After Bitcoin Began, are We Underestimating Crypto?
Then there is Square, headed by Twitter founder Jack Dorsey. Referencing Bitcoin in a call with Market Watch Dorsey said that “We do believe that this [Bitcoin] is a transformational technology for our industry, and we want to learn as quickly as possible.” Square added Bitcoin as a feature to
Optimizing Business Decisions With Blockchain Technology
But when the size of the organization and team becomes big, decision making becomes complex and erratic. This explains why the majority of big corporations spend an enormous amount of money in hiring third-party management consulting firms for strategic advice and implementation. Even with these
Assessing the Usability of a User Interface Standard
Of the five guidelines for the development process (study the characteristics of the user population, have user representatives participate during the process, run thinking aloud tests of the interface, use iterative techniques such as prototyping, and have an appointed coordinator for the entire
a large devices preferred for important tasks the
Assessing the Usability of a User Interface Standard
Despite the mainly positive attitudes towards the standard, there were also negative points mentioned during the interviews. Even though 67% of the developers felt that the standard made it easier for them to design screens and develop the associated software, 20% disagreed with that statement. As
Defeated By a Dialog Box
The lesson from this case study is not how to design a better "Save As" dialog. Depending on the circumstances, you could use any of the four designs I listed, or perhaps even design a fifth that works better for your particular type of data. It's easy enough to find out what's best for your users
Store Finders and Locators
Ninety-seven percent is an astoundingly high success rate. Of course, finding an appropriate location address is a simple task compared to using other website services. Consider, for example, the much higher complexity of tasks such as managing your investments, researching car purchases and
Marking Required Fields in Forms
Not necessarily, but red has become the expected required-marker color on the web, which is a reason in its own right to stick with this choice (according to Jakob’s Law). In any case, there is some value to using different colors for the asterisk and for the field label: it allows users to
Children’s Exposure to Digital Technology Causes Parental Anxiety
Ironically, although parents strive to manage their children’s device use, they're not always the ones truly in control of the technology in their homes. In the US and Canada, children were often the technical experts, thus becoming the de-facto masters of technology in the home — even when
WordPress for Good: Relieving Fatigue .
In this segment, we highlight Untire, an application that helps cancer patients and survivors reduce cancer-related fatigue (CRF) symptoms and regain life. CRF is a common side-effect of cancer and related treatments; patients describe it as a paralyzing level of fatigue that leaves patients
administration large devices preferred for important tasks make
How to Try Gutenberg Safely in a Sandbox Environment .
If you encounter issues with your own custom plugins or custom theme, and are worried that Gutenberg might be released before these can be updated for compatibility, not to worry! Installing the Classic Editor plugin is a safe and easy way to ensure you can continue using the standard WordPress
How to Recover Abandoned Shopping Carts for WooCommerce Stores
Imagine this: You’ve spent months getting your new eCommerce shop up and running. You set up WooCommerce, installed a bunch of plugins, found a perfect theme, dotted all your i’s and crossed all your t’s on tax compliance, logistics, and customer service. You roll out your beautiful new shop
When to Use Which User-Experience Research Methods
The distinction here is an important one, and goes well beyond the narrow view of qualitative as “open ended” as in an open-ended survey question. Rather, studies that are qualitative in nature generate data about behaviors or attitudes based on observing them directly, whereas in quantitative
Fight Against “Right-Rail Blindness”
Users are extremely goal oriented. They look for information they care about and ignore anything others want to push on them. In fact, users have evolved an active system of self-defense against ads. That’s because on the web they are constantly barraged with attempts to capture their attention
Design Thinking Builds Strong Teams
The inability to communicate efficiently is at the core of many teaming issues. Individuals often have different interpretations for the same concept or idea, due to their varied backgrounds and experiences. For example, team members who are experts in different disciplines may bring clashing
The Way Forward: Responsibly Deployed Facial Recognition
With the advancement of machine learning and more specifically, pattern recognition, facial recognition technology can be overlayed onto camera feeds to prompt action where appropriate. New use cases for this technology are willfully adopted on a daily basis. You can already unlock your phone and
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
6 Brain Sensors You’ll Be Using Soon
In the future, instead of wearing headsets we’ll have the option of getting implants. One of the devices being developed is a 1.3mm “multi-contact brain probe” that is injected into you. Dr. Jon Spratley from the University of Birmingham says the device consists of four coiled
2 Billion Downloads Later, Apple’s App Store is Still Going Strong
It would be nice if Apple gave us a better breakdown of the kinds of apps it actually delivers (free vs. paid, games vs. utilities, etc.). This kind of transparency is obviously not in Apple’s DNA, so we depend on data from third-party services like AdMob for this information. According to
last large devices preferred for important tasks local
Your Swag is an Extension of Your Brand, So Don’t Neglect It
Here’s the bottom line. When your swag is premium, your brand is premium. Conversely, poor quality swag sends a bad message to not only the public but also your team. Unless you’re a household name like Nike or Apple, there’s a slim chance someone is going to stick your company logo on the
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
Sam Plecic secrets on Internet Business | Needy Design Patterns: Please-Don’t-Go Popups & Get-Back-to-Me Tabs
Needy Design Patterns: Please-Don’t-Go Popups & Get-Back-to-Me Tabs
Overuse of Overlays: How to Avoid Misusing Lightboxes
The Anatomy of a List Entry
