5 Steps to Service Blueprinting

Examples of blockchain inventory and supply chain management systems include those developed and launched by IBM, Microsoft, and Mojix. These retail-oriented blockchain platforms are set to transform how retailers can align their inventory with end-user demand for an enhanced shopping experience

Look past digital currencies’ nosebleed pricing volatility, and you’ll discover a robust, decentralized, secure database. Brands and technologists are quickly figuring out how to put this powerful ledger to good use. Here are several real-world examples that demonstrate cryptos’

Unfortunately, would-be entrepreneurs like to throw a crypto component atop haphazard tech architecture to generate buzz. Make sure crypto will add value to your business processes. Exercise caution around proponents, and ask to see demonstrated cases. At the very least, a crypto partner or

If you feel that you need more detail or you have unique needs, adapt the map by including additional quadrants (like Goals the example below) or by increasing specificity to existing quadrants. Depending on the purpose of your empathy map, polish and digitize the output accordingly. Be sure to

Your organization’s industry is unlikely to play a huge role in whether your organization has a great intranet. (Of course, a trend like “core-task support” will play out differently in different industries, since each has different core tasks. But the idea of core tasks remains identical

The colors and fonts used in the intranet’s visual design often closely match those used on the organization’s public-facing website, since intranets usually adhere to corporate branding guidelines. In theory, it’s a good idea to for the intranet to support the organization’s sanctioned

For mobile apps, it's usually a good idea to have an "application home" that users can return to as a safe base after exploring the app’s various areas. This is particularly important for content-rich apps, such as magazines or newspapers. Used this way, the "home" button serves as a generic

What You See Is What You Get (WYSIWYG) means your document, as it appears on the screen, accurately reflects what it will look like when it is printed. This is certainly a big improvement over earlier computer-based text formatting systems such as troff, in which there was no obvious relation

Whether you're designing web pages, web-based applications (e.g., SaaS), or native mobile apps, one of the basic building blocks is the humble text-input field: a box where the user can enter some text. Uses of this widget are plenty and not the topic of this article. We should point out that there

For example, one link from Emory University’s homepage reads, Restoring vision and hope. What does that mean? Hope for what? Vision for the future? The meaning only becomes clear when the text below the link is read. That descriptive text is necessary for the reader to understand that the link

When conversing with participants during qualitative usability testing, employ intentional silence to allow participants time to read, make judgements and generally reflect on their experience. Filling in periods of silence by barraging the user with questions or making inappropriate commentary

If you find yourself spread too thin and unable to attend ceremonies, you’re likely trying to do too much in a given sprint. Reprioritize your workload to favor what needs to get done in the current sprint to ensure that developers have what they need for the next one. Shifting your mindset this

The process of disabling the 5.0 editor should not be a hassle. In the coming days, we will be rolling out an admin notice that will display on the Dashboard page* of your site(s). This notice will have information about adopting the new editor and will provide buttons to install/activate the

Heather’s leadership at WP Engine has been instrumental in helping the company build an enduring, predictable business, particularly after a key investment from Silver Lake last January, as well as the recent acquisition of StudioPress. Heather also heads a diverse leadership team and has

As we continue to showcase a sample of the amazing StudioPress themes now available to WP Engine customers, we’re extra excited to bring you this new StudioPress Theme: Breakthrough Pro, which is the first new theme to be launched since our acquisition of StudioPress in June. Breakthrough Pro

New rules could be right around the corner, and getting prepared takes time. In addition to new policies and protections, companies will need to cultivate an updated culture that respects data and gives preference to privacy. Making those changes meaningfully will not happen quickly or easily

Nearshoring is the practice of offshoring to a country that is closer geographically to a company’s headquarters. The term “closer” can mean different things: a shorter flight away, or in terms of time zones. It could also refer to close cultural connections, having access to similar

Although 84 percent of global companies are dabbling in the decentralized ledger technology, the truth is that 92 percent of blockchain projects have failed. Firms have found the technology’s promise to verify data in a decentralized way appealing, but they’ve struggled to implement it

Companies that operate fully remotely don’t need to restrict their hiring options to any one local area. Instead, they can hire people all over the world, broadening their employee pool. This could be beneficial because it allows you to hire people in other areas of the world for lower costs, or

Government-funded or private research facilities at universities or research institutes can provide some of the elements needed.  Large companies are also well-suited to create a cross-functional, collaborative, win-together environment. Demonstrated support has been shown by innovation incubators

Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues

If the web page survives this first — extremely harsh — 10-second judgment, users will look around a bit. However, they're still highly likely to leave during the subsequent 20 seconds of their visit. Only after people have stayed on a page for about 30 seconds does the curve become relatively

For other pages than the homepage, start the title with a few of the most salient information-carrying words that describe the specifics of what users will find on that page. Since the page title is used as the window title in the browser, it's also used as the label for that window in the taskbar

Different pages need different titles. It is very unpleasant to visit, say, seven pages with the same title and then try to go back to a specific page from the history list. Also, of course, bookmarking more than one page from such a site is a guaranteed usability problem, since the