5 Steps to Service Blueprinting

Their staff may not also be trained to apply the best practices in technology use. Untrained end users are likely to commit errors or cause incidences like inadvertently downloading and installing malware from their office devices. Small businesses are also likely to pay the ransom from ransomware

Sensors, apps, video chat, and other data-based healthcare tools allow nurses, doctors, and loved ones to monitor patients outside of the hospital. The FDA approved the adoption of a swallow-able pill — a digital smart pill — that stays in the system — monitoring any medications

This is especially true with IoT. All of our connected devices continuously broadcast our information, and the collection can be used in unimaginable ways. Former director of national intelligence James Clapper said during congressional testimony that “In the future, intelligence services might

For example, one link from Emory University’s homepage reads, Restoring vision and hope. What does that mean? Hope for what? Vision for the future? The meaning only becomes clear when the text below the link is read. That descriptive text is necessary for the reader to understand that the link

  People don’t usually read every word on a webpage, in an app, or even in an article or text passage. Instead, they often scan — because their experience with many websites has taught them that scanning can deliver almost the same value (that is, amount of information) with significant less

Winning intranet designs become the hub of the digital workplace by strategically including tools that are important to their users. How these tools are integrated with the intranet vary greatly. For example, Lamprell showed real-time data from the most frequently used modules from many different

It’s arguably cheaper to develop hybrid and web apps, as these require skills that build up on previous experience with the web. NN/g clients often find that going fully native is a lot more expensive, as it requires more specialized talent. But, on the other hand, HTML5 is fairly new, and good

You may want to allow users to select the background color of their interface, but is there adequate payoff or interest in that option to account for the additional cost of implementation? You may want to allow users to move content areas around a page to create a unique experience, but again, it

Wireframes are a great way of showing layout, but they don't describe interaction well, and they are especially poor at documenting the layout of digital products that have a lot of dynamic content, such as mobile apps or webapps. Wireframes are most useful when documenting websites (or other

A mother of a young toddler in Toronto expressed her anxiety about her son’s use of family devices: “I’m worried it’s going to affect his attention span. I’ve also read things that say there could be a link between device use and autism.” She continued to discuss her guilt and struggle

Once all individuals have voted, participants can converge and discuss the outcome. When dots are used, the content will resemble somewhat of a heat map (with concentrated dots in areas that received most votes). Depending on the goal of the dot voting, participants can discuss why they have voted

First, pilot your interview guide on yourself to learn how you would answer the questions in your interview guide. Even asking yourself your own questions might make it clear that some of your questions don’t work. Second, before you run your interviews with lots of users, recruit one user for a

At the end of September, we held our 2018 WP Engine Summit in Austin, Texas. Last week, agencies, brands, and digital innovators from EMEA came together in London for the WP Engine EU Summit. Attendees discussed the future of digital experiences, Gen Z’s perception of the Internet, and the

When it comes to facilitating a truly enjoyable and productive workplace, it takes more than just the promise of perks and ping pong. Employees want their workplaces to reflect what they value and expect out of the company they work for: trustworthiness, morality, and the opportunity to grow both in

We’re excited about all of these developments—the new styles we’ll be incorporating into future Genesis themes, the added ease and functionality we’ll be able to provide for Gutenberg, and the addition of Mike and John to our team. But most of all, we’re looking forward to the

Another way that blockchain is helping tackle fake news is by incentivizing good content and punishing bad content. Social media platforms such as Ask.fm are leveraging the token economy to reward content publishers based on how their content is received by users. Content that is popular with

She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability

For example, you may want to see who has looked at the file to ensure everyone is staying current on their responsibilities. If there is an issue related to the changes, it helps to see a version history so you know who made what changes and when in order to resolve those disputes. Or, you can make

The hardest thing about the re-design was integrating the tableless CSS design into Radio Userland. I had to do some jiggery-pokery with the Radio Userland templates and macros, and the CSS implementation is not yet complete. I’ve had to temporarily remove my blogroll and topicroll, along

Over the past few decades, the technology industry has risen to become the economic engine that the world depends on. It hasn’t all been smooth sailing, though. The industry has faced a rash of user privacy issues, data thefts, and systemic gender bias throughout the years. The constant problems

But beyond the benefits of opening a bank account in the name of a corporation, it is actually a necessary step for legal compliance. Having a corporate bank account helps prove that the company is not mixing the shareholders’ personal funds with cash generated from the company. A corporation

Use comparison tables or other designs that facilitate side-by-side comparison. Highlight the differences between the plans, especially the prices. Users appreciate transparency, even if it means showing a higher price. If an exact price cannot be provided, show an estimate or price range

This is a good example of why it's not always good to copy the biggest sites' designs. Because Amazon hawks a monstrously wide product range, they use a standardized gallery layout that sort of works for many different category pages, without being optimized for any individual category. In

Although both versions have 7 tabs, the newer design's tabs reached all the way across the page and the color scheme indicating the selected tab was changed. More important, the actual navigation categories were also changed. The 2002 IA categories were Front Page, Enterprise, E-Business