5 Steps to Service Blueprinting

Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues

Of course, because this is the only page on ReadWriteWeb that is running a Score widget, it won’t have any data on which content is the highest rated site wide. But the ease of installation is what really catches the eye. JS-Kit is building a suite of tools for web publishers that are modular

In 10 years, people across the globe will have a deeper understanding and acceptance of cryptocurrencies. It isn’t going to fulfill bitcoin’s initial goal of completely toppling the financial system, but it won’t ever disappear, either. A decade from now, both digital and traditional will

Though interaction has always been important for forming customer impressions in service industries — customers would quit going to McDonalds if they were consistently treated rudely by staff no matter how highly they rate the fries — what’s new is that interaction and user experience have

The design-thinking process   Scalability — Think Bigger The packaged and accessible nature of design thinking makes it scalable. Organizations previously unable to shift their way of thinking now have a guide that can be comprehended regardless of expertise, mitigating the range of design

Driving is a situation where people do need to access multiple sources of information simultaneously (e.g., the map and the rear-view camera) and seeing all those windows at the same time significantly decreases the user’s working-memory load. (In contrast, even on the biggest tablets, people

Toilets that flush after sensing movement save the user the trouble of coming in contact with a bacteria-laden handle or button. (Many years later, I can still hear my mother’s voice in public washrooms chastising, “For the love of God, don’t touch anything!”). Another benefit of these

In the edit mode, this application from Telerik.com adds a grey background to the table row that’s currently editable, changes the cells so that they look like form fields, and changes the Edit and Delete buttons to Update and Cancel,with a different layout and look. Changing the

An architect in our study who had many years of experience using AutoCAD struggled to understand when she could or couldn’t “dock” various floating panels to keep them pinned to one side of the screen. In the same session, she tried multiple times to get a floating panel to dock to the left

On the other hand, scrolling to the top of the page has some benefits as well. First, the best results will appear at the top of the list: if relevance or popularity declines dramatically with results lower down on the page, then users will see the best options sooner if they are taken to the top

In our research, we have seen many ecommerce purchases side-tracked or abandoned by users who did not have a coupon to put in the coupon code field. Providing a coupon field signals to users that there is a deal to be had. If that deal is not readily visible, many users will leave the checkout page

Online shopping has become so big in recent years that it is disrupting the traditional brick-and-mortar retail industry. Many of the large retail chains we knew over the years, like Toys R’ Us and Circuit City, have gone out of business. Others, such as Kmart, Sears, and JC Penney, have begun

There are so many things to love about WordCamp. The one thing that makes these events uniquely awesome is it’s inclusion of different people of all backgrounds, skills, and interests. This made for a comfortable, safe environment to truly learn and explore the open-source world of WP. Huge

The results clearly showed companies that welcome ideas from all employees have better growth prospects than those with a less-inclusive approach to innovation. In fact, businesses that successfully create an “Innovation By All” culture see revenue growth that is 5.5x greater than others, as

StudioPress offers world-class WordPress themes that excel in design, security, and performance. The whole range of themes are built on top of the world’s most popular WordPress theme framework, the Genesis Framework. With the purchase of the Pro Plus Package you receive instant and unlimited

In the past, industrial companies have questioned the protection of the cloud because they viewed it as losing the ability to touch and feel their data. Much like consumers who were reluctant to move their savings from under their mattress into a bank account, many businesses have held similar

Passed in May 2018, the General Data Protection Regulation (GDPR) is an EU law designed to give users more control over their personal data – and to protect against data breach and misuse. Unlike in Europe, in the US, there is no single, national law that regulates the collection and use of

One of the common technologies with a potential to improve smart city services is the big data analytics. As time goes by, digitization becomes an essential aspect of everyday life. Data collection results in an accumulation of huge data amounts and the diverse data can be used in each of the

These “blasting” messages aren’t viewed as being in good taste, and if anything, is a great way to get yourself/your brand blocked. Subtlety is key, and it’s important to put effort into nurturing relationships instead of just making sure as many eyeballs see the message as

Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues

She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability

The user's sponsored link clicks were disappointing from an advertiser's standpoint: she wasn't looking to buy on their sites, merely to look at the information they provided. For example, after having identified several possible projectors, the user wanted to estimate total cost of ownership by

First, it could be that, overall, designers are doing a good job of creating signifiers to counteract the illusion of completeness and to invite people to scroll. In other words, they are aware of the disadvantages of the long page and mitigate them to some extent. Second, it could mean that users

For example, I came across a site that used the following ALT text for its logo: "Link to home page using the IDEAS logo: two swooshes surround ideas and a sun is rising in the background." It might be reasonable to have a textual description of the logo design somewhere on the site for blind users