Customization allows users to make selections and set preferences in a system, with the intent of giving users more control over the user experience. Customization allows users to select the content, layout, functionality or design that appeals to them. However, customization tools require work and input from users, so need to be designed in a way that entices and attracts usage, and provides adequate payoff for the work invested by the user.
Here are 7 tips for creating a successful customization experience:
1. Show users that customization is available.
It is not enough to offer customization to users. If users don’t know about the feature or can’t find it, they...
At first, you might think that such an innovation in the field of reverse logistics should not be discussed in a UX article, but many pieces of the user experience are improved by optimizing this backend operation. A traditional UI-only solution to the problem of high demand would be to clearly
All UX mappings have two-fold benefits. First, the process of creating a map forces conversation and an aligned mental model. Second, the shared artifact resulting from the mapping can be used amongst your team, organization, or partners to communicate an understanding of your user or service. This
Unlike operational dashboards, which are intended to support time-sensitive decision making and immediate action, analytical dashboards help users identify the need for further thought, investigation, research, or analysis. A sales dashboard (which is usually an instance of analytical dashboard
The Future of Blockchain: Technology Partnerships with AI, Bots, and IoT
In this case, the blockchain, which is the decentralized ledger behind cryptocurrency and smart contracts, is the superhero. It can seemingly accomplish impossible by providing solutions to long-standing security and efficiency issues. Yet, its powers can be strengthened by combining it with other
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
Blockchain Metrics Will Add Transparency to Investing and Better Inform Investors
Every year an uncountable number of investment offerings are brought to the market, and each provides varying degrees of transparency and often the yield of the asset or investment is not natural for the public to locate. Integrating blockchain technology to financial products managers
The Distribution of Users’ Computer Skills: Worse Than You Think
This is what level-1 people can do: “Tasks typically require the use of widely available and familiar technology applications, such as email software or a web browser. There is little or no navigation required to access the information or commands required to solve the problem. The problem may be
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Split Buttons: Definition
While a split button may seem like an obvious design pattern, options within the menu can have low discoverability. Users (especially those learning an application) don’t always recognize this pattern, so they may not notice the secondary menu button and, consequently, the options located within
Brand Is Experience in the Digital Age
As his pillaging continued and Blackbeard grew in craftiness, he realized it would be prudent to extend the essence of his menacing nature from afar. He devised a tool to extend his message — an early version of the skull-and-crossbones pirate flag we all know well today. The flag served as
The Anatomy of a List Entry
Although the layout and attribute placement within each list entry should be largely the same, there are circumstances where important distinguishing information may need to be featured. For instance, if a product is on sale or sold out, it is acceptable to show unique callouts or iconic indicators
UX Guidelines for Ecommerce Homepages, Category Pages, and Product Listing Pages
While this recommendation may seem straightforward, some of our study participants struggled on homepages that were overly cluttered and failed to showcase items representative of their offerings. The homepage is to a website what a front-window display is to a physical store: the more items
Better Link Labels: 4Ss for Encouraging Clicks
For example, one link from Emory University’s homepage reads, Restoring vision and hope. What does that mean? Hope for what? Vision for the future? The meaning only becomes clear when the text below the link is read. That descriptive text is necessary for the reader to understand that the link
WP Engine Culture Recognized at Greater Austin Business Awards
The annual Greater Austin Business Awards competition, presented by The Austin Chamber of Commerce, is designed to honor excellence in all aspects of business. In order to promote awareness and perpetuate good practices, the Awards recognize companies and organization in the Austin region for
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A Look at WordCamp Los Angeles 2018 .
There are so many things to love about WordCamp. The one thing that makes these events uniquely awesome is it’s inclusion of different people of all backgrounds, skills, and interests. This made for a comfortable, safe environment to truly learn and explore the open-source world of WP. Huge
Fortune Names WP Engine a Best Place to Work in 2018 .
At WP Engine, we believe our people are the core of every success, award, milestone and every achievement. That’s because employees who truly feel empowered and validated by their workplace are energized to delight and inspire the customer in every interaction. When new employees walk through the
How Channels, Devices, and Touchpoints Impact the Customer Journey
Take a look at your own omnichannel ecosystem. What channels do you support? Across which devices? Ask yourself if there are important gaps to be filled in your channel solutions. Study the touchpoints of common customer journeys to understand the context of each interaction and how customers are
The exit popup can’t tell the difference. Imagine that a user is engaging in page parking to help her research a topic. She starts with a Google query, and then opens up several results into new tabs rapidly. The user begins moving through each tab, closing some that are irrelevant, but saving
Teenager’s UX: Designing for Teens
The site type influences user expectations. For example, teens expect ecommerce and brand sites to look professional, and informational sites to look simple and polished. For the latter sites, presenting interesting content in a clear manner is much more attractive than experimenting with new
CSS conversion of my Radio weblog
The hardest thing about the re-design was integrating the tableless CSS design into Radio Userland. I had to do some jiggery-pokery with the Radio Userland templates and macros, and the CSS implementation is not yet complete. I’ve had to temporarily remove my blogroll and topicroll, along
How IoT has Exposed Business Organizations to Cyber Attacks
IoT ransomware attacks don’t contain much meaningful, sensitive data. Traditional ransomware attacks are redundant to mention here. Because usual attacks happen often and are now being guarded against in a better way, attackers are focusing on these attacks to lock you out of your device
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
How to Get into Tech Without a Tech Background
If you look at the greatest recent tech companies there are plenty of newcomers that aren’t even considered tech, let alone, high tech. Uber and Airbnb, are less about tech and more about their concept. You can run a tech company without a tech background but find the best tech you can when
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Meural Acquired by NETGEAR – Confirmed
Meural, the digital art platform we love and have in our office displaying beautiful art was just acquired by NETGEAR. This was just announced at NETGEAR’s Analyst Day. Meural started in 2014 by Jerry Hu and Vladimir Vukicevic. They has since raised $9.4 million over four rounds of funding
The Modern Shape and Trends of Employee Culture
Sweetgreen, a fast-casual restaurant chain, ensures its culture is a strong one through such initiatives as its family fund, under which voluntary paycheck donations are used to help out employees in times of need. The fund came into play when someone needed temporary housing following a fire, and
7 Tips for Successful Customization | Responsive Web Design (RWD) and User Experience
Responsive Web Design (RWD) and User Experience
While responsive design emerged as a way to provide equal access to information regardless of device, it is also possible to hide certain items — such as background images, as in the Transport for London example above, secondary content or supplementary navigation — on smaller screens
Instilling Confidence in Online Shoppers: I Bought a Sofa Online and Good UX Sealed the Deal
At the dawn of the ecommerce era, it was often said that people would never buy big-ticket items online. Nor would they buy high-touch items only on the basis of a website description. Wrong and wrong: sites that follow the basic UX guidelines for ecommerce design have long disproven both claims
Minimize the Need for Customer Service to Improve the Omnichannel UX
We often design for the happy path through our products and services and we don’t necessarily plan for direct customer contact to be part of their journey, but customers often still need one-on-one support to overcome issues. Understanding the common reasons why customers make contact and
