User experience, especially today, is not a siloed practice. To collect knowledge, generate new ideas, and ideate on design solutions, it’s best to bring people together. This job often falls on UX and occurs in the form of workshops for ideation, prioritization of ideas, affinity diagramming, or creating empathy maps and numerous other design artifacts. All these team activities are usually facilitated by UX professionals.
The facilitator’s responsibility is to make sure that the time spent in activities or exercises is as productive as possible for participants — clients, stakeholders and other team members —and generates the insights needed to move your project forward.
Flowcharts, on the other hand are a tool for exhaustively documenting complex workflows and interactions with multiple steps or paths, but typically leave out the context of the interactions and its impact over users. Using flowcharts as the main deliverable to document (and ideate) the interaction
The term “prioritization matrix” is used in the design thinking community to refer to a variety of prioritization techniques and representations, that, technically, do not all qualify as matrices in the mathematical sense. For the sake of consistency, we use the same term although sometimes our
No one can agree because the discussion is based on unproven assumptions. It’s like going to the dentist with a toothache and having your teeth pulled out without an examination. That’s indeed one of the many things that the dentist can do, but I hope you’ll all agree that just because it can
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
A marketplace solution for IoT development through decentralized smart contract ledger
This is the potential IoT has which has caused proliferation of startups dealing with IoT development and motivated heavy investments by major corporations. Spending globally on IoT is projected to reach $772.5 billion in 2018 as per IDC. According to Gartner, about 20.8 billion devices are
Beyond Usability: 3 User Experiences Reshaping Their Industries
Unless you have an unlimited clothes budget, it’s unrealistic (and wasteful) to wear a new outfit for every single occasion, yet social media pressures us into it. Rent a Runway solves this tension elegantly by recycling (expensive) clothes across a large set of women. It’s an example of the
conversations a model for conducting ux workshops and exercises generate
Net Promoter Score: What a Customer-Relations Metric Can Tell You About Your User Experience
It’s been shown that NPS is closely related to the perception of user experience. In particular, scores on elaborate satisfaction questionnaires such as the System Usability Scale (SUS) are well-correlated with NPS. Thus, if most of your customers are reporting high loyalty to the point of
Beyond Usability: 3 User Experiences Reshaping Their Industries
Airbnb makes it easy to satisfy the needs of these travelers by connecting them with owners who want to make an extra dollar by renting out their property. Before Airbnb, sites such as Home Away and property-management agencies used to connect owners with interested renters, but these were focused
Mobile: Native Apps, Web Apps, and Hybrid Apps
Dealing with a third party that imposes rules on your content and design can be taxing both in terms of time and money. Native and hybrid apps must pass approval processes and content restrictions imposed by app stores, whereas the web is free for all. Not surprisingly, the first web apps came from
Scrolling and Scrollbars
If you must make your own scrollbars, stay as close to user expectations as possible. Unless your scrollbars look like scrollbars, users might not notice them. Unless your scrollbars behave like scrollbars, users might not be able to bring the desired content into view. In either case, your
Best Application Designs
Some winning applications had special small control panels for direct access to important operations that would usually have required a switch in context. This doesn't quite equate to a modeless design, because complex applications do tend to have several distinct stages or areas of workflow and
Design Thinking 101
You can also repeat phases. It’s often necessary to do an exercise within a phase multiple times in order to arrive at the outcome needed to move forward. For example, in the define phase, different team members will have different backgrounds and expertise, and thus different approaches to
at a model for conducting ux workshops and exercises output
How Community Can Drive Commerce: A Lesson from China’s Little Redbook
Redbook users can not only discover new products from user-generated posts, but they can easily purchase the product being discussed. The integration between community reviews and transactions facilitates impulse buying and saves user effort: users don’t have to remember products they found on
Applying Discounts and Promotions on Ecommerce Websites
In our research, we have seen many ecommerce purchases side-tracked or abandoned by users who did not have a coupon to put in the coupon code field. Providing a coupon field signals to users that there is a deal to be had. If that deal is not readily visible, many users will leave the checkout page
Fortune Names WP Engine a Best Place to Work in 2018 .
At WP Engine, we believe our people are the core of every success, award, milestone and every achievement. That’s because employees who truly feel empowered and validated by their workplace are energized to delight and inspire the customer in every interaction. When new employees walk through the
Customer Updates to WordPress 5.0
The process of disabling the 5.0 editor should not be a hassle. In the coming days, we will be rolling out an admin notice that will display on the Dashboard page* of your site(s). This notice will have information about adopting the new editor and will provide buttons to install/activate the
Bringing Array Themes into the WP Engine Family
Sifting through the thousands of themes in existence today is a daunting task, and finding the right one for your website is just part of the challenge. No one wants to trust their portfolio, online magazine, or e-commerce site to just any formulaic theme. Making sure it’s well designed, well
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
Understanding Today’s IT Hierarchy
This position also averages between one and nine years of experience. The IT Engineer usually requires a bachelor’s degree in IT or computer science. The average salary is between $68,000 and $85,000. There are variations in this department and depending on the type of IT engineer, number of
Why the Free Market is our Last Best Hope for Industrial Cybersecurity
Everything in our world is connected to a network. That’s not news to consumers or observers of the emergence of IoT, however today’s ubiquitous connectivity now also applies to all things industrial. Everything from the operational systems that run power plants and factories to elements of
2 Billion Downloads Later, Apple’s App Store is Still Going Strong
It would be nice if Apple gave us a better breakdown of the kinds of apps it actually delivers (free vs. paid, games vs. utilities, etc.). This kind of transparency is obviously not in Apple’s DNA, so we depend on data from third-party services like AdMob for this information. According to
of a model for conducting ux workshops and exercises room
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues
A Model for Conducting UX Workshops and Exercises | Visual Design Terms Cheat Sheet
Visual Design Terms Cheat Sheet
If there are too few components on a page (which may not even warrant a dedicated page), users may not have enough information scent to confidently navigate that page. Conversely, too many components on a page can cause sensory overload and increase the task time or the chance that people will
Beware Horizontal Scrolling and Mimicking Swipe on Desktop
Netflix.com: In its regular state, there are no visual cues to indicate that more content is available (top). Arrows appear only on hover (bottom). Additionally, to see more content within a category, users must hover over the arrow. When they do so, the strip starts to move; if users want to see
Beyond Blue Links: Making Clickable Elements Recognizable
With that said, the flat-design trend (a style of interface design that emphasizes 2-D flat illustrations and is well exemplified by iOS 7 and Windows 8) has some website designers taking the minimalist approach to the extreme. The idea behind flat design is to simplify the interface. However
