User experience, especially today, is not a siloed practice. To collect knowledge, generate new ideas, and ideate on design solutions, it’s best to bring people together. This job often falls on UX and occurs in the form of workshops for ideation, prioritization of ideas, affinity diagramming, or creating empathy maps and numerous other design artifacts. All these team activities are usually facilitated by UX professionals.
The facilitator’s responsibility is to make sure that the time spent in activities or exercises is as productive as possible for participants — clients, stakeholders and other team members —and generates the insights needed to move your project forward.
If your team is comfortable with open discussion, you can go around the room person by person. You can also use video and live-editing software for teams with remote members. Regardless of the method or tool you choose, make sure that everyone is comfortable with it. Avoid highly specialized tools
Many of the arguments that suggest that personas have become irrelevant with the introduction of JTBD are based on the flawed assumption that personas are primarily demographic depictions of customers. Demographics are troublesome for product or design decisions, as they don’t provide behavioral
This small study, conducted in front of a crowd of hundreds, shows that sometimes it is enough to run tests with a single user to clearly illustrate a point. Once you see such confusion in action, you realize that using a "helpful" dropdown menu to save users a few keystrokes can hurt more than it
2 Billion Downloads Later, Apple’s App Store is Still Going Strong
It would be nice if Apple gave us a better breakdown of the kinds of apps it actually delivers (free vs. paid, games vs. utilities, etc.). This kind of transparency is obviously not in Apple’s DNA, so we depend on data from third-party services like AdMob for this information. According to
5G and Blockchain: What to Expect
However, since all devices must have individual addresses and on-chain transactions, scalability needs to improve on both layers. Blockchains can benefit from the massive increases in bandwidth and range as well as the reductions in latency that 5G networks provide. These network improvements could
Businesses Broke Ground on Blockchain. What Can Civic Groups Learn?
Such attacks have made security experts skeptical of blockchain-based voting initiatives. To prevent vote manipulation and data breaches, West Virginia will use a three-tier security system for its blockchain voting app. Users will first submit a photo of their government-issued identification
Image-Focused Design: Is Bigger Better?
In comparison, Southwest’s mobile homepage makes it much easier to find essential content and features. The clutter has been removed, and the 4 top tasks are one tap away, as is a travel alert (though its position and the resemblance to an ad put it at risk for being overlooked due to banner
a model for conducting ux workshops and exercises
UX Research Cheat Sheet
User-experience research methods are great at producing data and insights, while ongoing activities help get the right things done. Alongside R&D, ongoing UX activities can make everyone’s efforts more effective and valuable. At every stage in the design process, different UX methods can keep
Beyond Usability: 3 User Experiences Reshaping Their Industries
Pre Uber we were all plagued with standing on the corner, possibly in the rain, belongings in hand while attempting to wave down one of the few free taxis. (The worse the rain, the fewer the taxis — that’s a law of nature.) An abundance of unknowns adding further anxiety: how much is it going
Why Personas Fail
Not everybody knows why they’re useful and how to reference them. It is up to you to educate your stakeholders, illustrate their effectiveness, and solidify their use on projects. Lead by example: don’t let the personas fizzle out, continue to bring them into meetings to set the stage for
Sliders, Knobs, and Matrices: Balancing Exploration and Precision
Your browser does not support the video tag. Video of GIMP 2d matrix controls (Click to play video.) GIMP (GNU Image Manipulation Program) uses a 2D matrix to control simultaneously several parameters that would otherwise require multiple sliders. In this case, each axis displays a different
Overloaded vs. Generic Commands
For mobile apps, it's usually a good idea to have an "application home" that users can return to as a safe base after exploring the apps various areas. This is particularly important for content-rich apps, such as magazines or newspapers. Used this way, the "home" button serves as a generic
Good UX: What I Learned While Working in Restaurants
Don't be quick to assume anything based on customer appearance or demographics, because assumptions offend, and people tend not to be WYSIWYG. Hungry people are often irritable, but when satisfied, they can transform into your happiest customers. People who are used to bad service may arrive with
a model for conducting ux workshops and exercises
Decision Making in the Ecommerce Shopping Cart: 4 Tips For Supporting Users
Having a full shopping cart would hardly have been necessary as a usability guideline in the old days where everybody did so, but today we need to tell designers to do so. Some sites only allow users to view the shopping cart in a minicart view that appears as an overlay or as part of the checkout
User Experience vs. Customer Experience: What’s the difference?
Whether you use the term “UX” or “CX” is not important, because they basically mean the same thing if you have the “correct” interpretation of the terms. What’s important is: (1) that you understand the different scopes of experience and strive to optimize the experience at all
WordPress for Good: The Price of Water .
In April 2017, the UNICEF Somalia and East and Southern Africa Regional (ESARO) offices were looking for a new way to raise awareness about the drought affecting millions of people in Somalia. The crisis was getting worse by the day, with thousands of Somalis fleeing home in search of water
So planst du bezahlte Werbekampagnen
Auch die Art der Anzeigen unterscheidet sich hier von den anderen. Bild und Werbetext fügen sich in den Newsfeed des Nutzers mit ein, sodass er im Idealfall gar nicht mitbekommt, dass es sich um Werbung handelt und diese anklickt. Bei Facebook können Firmen sehr genau definieren, welche
WP Engine's London Office Recognised as a Great Place to Work
In 2015, WP Engine opened our first global office in London as a physical representation of our desire to expand our team of WordPress specialists and better serve our customers globally. Since then, we’ve worked hard to create a workplace that is collaborative, productive, and fun. Today, we
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
CSS conversion of my Radio weblog
The hardest thing about the re-design was integrating the tableless CSS design into Radio Userland. I had to do some jiggery-pokery with the Radio Userland templates and macros, and the CSS implementation is not yet complete. I’ve had to temporarily remove my blogroll and topicroll, along
3 Areas Where Blockchain Will Propel the Drone Industry Forward
There are, for example, inroads being made in the asset management sector where blockchain is being used for data security, regulatory compliance, and increased efficiency in the clearance and settling of trades. Likewise, the burgeoning commercial and recreational drone industry is ripe for real
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
a model for conducting ux workshops and exercises
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
JS-Kit Score: Turn Your Site into a Localized Digg
Widget provider JS-Kit has released their latest widget this morning, Score. Score adds a thumbs up/thumbs down-style ratings widget to any page content, and then aggregates the data across the entire web site into an info box that can highlight a site’s top content. It can also integrate
A Model for Conducting UX Workshops and Exercises | Official Olympic Website: UI Silver - but UX DQ
Official Olympic Website: UI Silver - but UX DQ
Another example is even more grotesque: The site's homepage features a promotion to buy the official souvenir program for £10. So if you click this link, what would you expect? A page about the souvenir program, with a button to add it to your cart. After all, the web's one fundamental rule is
Instilling Confidence in Online Shoppers: I Bought a Sofa Online and Good UX Sealed the Deal
As I shopped for a sofa across a lot of other websites, I always had unanswered questions and there were many times when there wasn’t enough detail to help me make a purchase decision. Joybird seemed to know what questions I had and what I needed to understand clearly before purchasing. They
Finally Progress in Internet Client Design
I also find it strange that there is little visual integration between the video area and the interaction area. The anchors could easily point over to the other area to draw the user's attention to things to click on or surveys to answer (in a personal email, one of the anchors told me that they
