Assessing the Usability of a User Interface Standard
Assessing the Usability of a User Interface Standard
Assessing the Usability of a User Interface Standard
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Originally published as: Thovtrup, H., and Nielsen, J. (1991). Assessing the usability of a user interface standard. Proc. ACM CHI’91 Conf. Human Factors in Computing Systems (New Orleans, LA, 28 April–2 May), 335–341.
Introduction
User interface standards have become the object of increasingly intense activities in recent years [Abernethy 1988; Holdaway and Bevan 1989], including work in the International Standards Organization (ISO) [Brooke et al. 1990] and the European Community [Stewart 1990]. Work is also going on in national standards organizations [Dzida 1989] and in several major computer companies [Berry 1988; Nielsen 1989b]. These activities are part of a general current interest in information processing standards [Berg and Schumny 1990] but...
In one small experiment, 26 computer science students who were taking a user interface design class were asked to design an interface for a hypothetical company having a two page user interface standard. The standard described the use of several special function keys and the way the screen was
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Assessing the Usability of a User Interface Standard | Minimize the Need for Customer Service to Improve the Omnichannel UX
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