Beyond Usability: 3 User Experiences Reshaping Their Industries
Beyond Usability 3 User Experiences Reshaping Their Industries
Beyond Usability: 3 User Experiences Reshaping Their Industries
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We live in a world of new services. We are eating via Seamless or Blue Apron, streaming music on Spotify through Alexa, calling cars on Uber and Lyft. We Airbnb our homes; Netflix invades our TVs as we swipe on Tinder.
All these services all have several things in common:
Usefulness : they answer a previously unmet user need.
Usability : their digital UIs are easy to use.
Overall user experience : the quality of these user experiences extends far beyond the traditional “UX” touchpoints of simply a website and mobile app. (Thus, when I say ‘user experience’ in this article, I am referring to the whole experience — not...
While speedy response times are best, there are simply times when even a server upgrade won’t allow you to comply with the guidelines for system speed. In these cases, you simply must reassure the user that the computer isn’t out for lunch but is working faithfully on their request. If the
Imagine your goal is to improve an onboarding experience for new users. In this phase, you talk to a range of actual users. Directly observe what they do, how they think, and what they want, asking yourself things like ‘what motivates or discourages users?’ or ‘where do they experience
These recommendations correspond fairly well with the advice Happ and Cohen [1989] derived from interviewing a group of developers. We would add a warning to make sure that the examples do not inadvertently misrepresent the standard since the examples can have as much impact on developers as the
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
Content Management on Intranets: Centralized, Distributed, and Hybrid Models
Unlike a centralized model, where users often complain that they can’t control their own content as much as they would like, in a hybrid model, content admins are given enough locus of control. This means that admins can provide their subject-matter expertise for the topics covered in the
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Centered Logos Hurt Website Navigation
Based on these observations, it’s clear that left-aligned logos are better than centered logos for supporting user navigation to the homepage. Note that the left-logo sites in this study still caused some homepage-navigation errors (although far fewer than the centered-logo sites). This is
Service Blueprinting in Practice: Who, When, What
Outside of these 3 themes, we discovered an outlier worth mentioning. One participant responded that creating a service blueprint helped her develop a sense of empathy and respect for her colleagues. The research for creating a service blueprint is mostly internal, requiring qualitative data from
The State of Ecommerce Search
The search box is almost uniformly located alongside the global navigation on websites these days. That eliminates many previous issues we found in testing: needing to repeat the search box on results pages, interference from navigation menus, missing search boxes on some pages, and so on. The
Status Trackers and Progress Updates: 16 Design Guidelines
Many companies decide to use their own site-embedded trackers instead of simply directing users to the tracker provided by the shipping companies (such as UPS or FedEx). There are some advantages to doing so, but also some serious downsides. The big advantage is that people can be kept on the site
Status Trackers and Progress Updates: 16 Design Guidelines
Users should be given the option to stop progress updates, like an unsubscribe link. For email progress updates, the user should be provided with a link to change their contact preferences (which could be within the status tracker itself). For SMS, the user should be able to respond with the word
StudioPress Theme Spotlight: Altitude Pro .
What is a child theme? A child theme works in combination with the parent theme. With regards to Genesis, child themes serve as a sort of skin that can change the way a theme looks, while relying on the functionality of its parent theme (in this case, Genesis). Child themes offer users the added
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WP Engine CEO Heather Brunner Named as 2019 Great Place to Work For All Leadership Award Honoree
The award itself was inspired by recent research conducted by Great Place to Work, which surveyed about 500,000 U.S. employees at nearly 800 public and privately-owned companies—mostly based in the U.S. Employees were asked how often they were included in larger, strategic decisions, whether they
Recapping the State of the Word 2018
Mullenweg referenced his 2017 State of the Word where he told the WordPress community to “learn JavaScript deeply.” He said the second request is much easier: learn blocks deeply. The blocks are now the DNA of WordPress. Once you have learned about blocks, the possibilities with creation will
Facilitating an Effective Design Studio Workshop
Collaboratively identify common themes or elements that surfaced throughout the designs. Give groups a collective “$100” (or any other monetary value) to spend on the list of features or concepts that have emerged from the workshop up to this point. Have the group decide together how to
Breaking Web Design Conventions = Breaking the User Experience
Bucknell University isn’t alone in its desire to stand out and create a modern look and feel. Many websites in all kinds of industries do this, hoping to stick out among the crowd and impress their users. Moreover, when designing a responsive site that works for multiple devices, it’s easy to
Good UX: What I Learned While Working in Restaurants
No one likes to be surprised by some rigid rule that prevents them from getting what they need (or forces them to accept something they don’t want). Explain the policy, but meet customer needs within reason. Mashed potatoes instead of fries? Hold the special sauce? Not a problem. Don’t be that
The 3 Biggest Threats Healthcare Data Security is Facing Right Now
Researchers highlight multiple entries that threat actors can use to exploit the hospital supply chain. The potential one is the device manufacturer; a hospital or medical facility has no idea whether the devices they use meet quality and safety standards or get tampered during the manufacturing
3 Steps to Stop Unauthorized PHI Access by Terminated Team Members
As TACT learned last year, the fact that former employees and team members no longer physically control a device or know a new password doesn’t mean they can’t access the network. Before deeming your network safe again, check off every device on the inventory that’s assigned to the terminated
13 Major Vulnerabilities Discovered in the Popular IoT OS FreeRTOS
From a security perspective, hackers can attack the devices much in the way that they would exploit a traditional endpoint device like a desktop computer. This means that with the right vulnerability, they can take it over, access its data, overwhelm it, or perform other kinds of malicious
How to Differentiate Your Startup in a Red Ocean Industry
These are examples of “blue ocean” opportunities, as defined by the popular book Blue Ocean Strategy by professors W. Chan Kim and Renee Mauborgne. In case you aren’t familiar, they posit that there are two types of market opportunities when you create a startup from scratch. There are red
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Enterprise Community Event and C2C Event Platform Bevy Raises $6.4 Million
Derek Andersen began keeping track of all the information and realized that no one anywhere in the world was taking care of these specific issues. Then, as a true entrepreneur, Andersen quickly saw that his work could build out another full company. Andersen and his cofounders in Startup Grind
4 High-Potential Sectors for AI and ML Startup Success
As the world edges closer and closer to an always-on internet-connected reality with the emergence of IoT technology, businesses everywhere are coming to grips with the fact that there are more marketing channels to manage than ever before. The only feasible solution is to turn the bulk of the work
Beyond Usability: 3 User Experiences Reshaping Their Industries | UX Guidelines for Ecommerce Homepages, Category Pages, and Product Listing Pages
UX Guidelines for Ecommerce Homepages, Category Pages, and Product Listing Pages
While this recommendation may seem straightforward, some of our study participants struggled on homepages that were overly cluttered and failed to showcase items representative of their offerings. The homepage is to a website what a front-window display is to a physical store: the more items
Photos as Web Content
This is a good example of why it's not always good to copy the biggest sites' designs. Because Amazon hawks a monstrously wide product range, they use a standardized gallery layout that sort of works for many different category pages, without being optimized for any individual category. In
Nielsen's Law of Internet Bandwidth
The dots in the diagram show the various speeds with which I have connected to the net, from an early acoustic 300 bps modem in 1984 to an ISDN line when I first wrote this article (and updated to show the 300 Mbps upgrade I got in 2018). It is amazing how closely the empirical data fits the
