Beyond Usability: 3 User Experiences Reshaping Their Industries
Beyond Usability 3 User Experiences Reshaping Their Industries
Beyond Usability: 3 User Experiences Reshaping Their Industries
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We live in a world of new services. We are eating via Seamless or Blue Apron, streaming music on Spotify through Alexa, calling cars on Uber and Lyft. We Airbnb our homes; Netflix invades our TVs as we swipe on Tinder.
All these services all have several things in common:
Usefulness : they answer a previously unmet user need.
Usability : their digital UIs are easy to use.
Overall user experience : the quality of these user experiences extends far beyond the traditional “UX” touchpoints of simply a website and mobile app. (Thus, when I say ‘user experience’ in this article, I am referring to the whole experience — not...
Why are we willing to sleep in strangers’ beds, or conversely, let strangers into our homes? We do so because Airbnb has established a trusted, secure, and easy to use customer experience. Similar to Rent the Runway, Airbnb is a player in the growing “sharing” economy. The peer-to-peer online
Airbnb makes it easy to satisfy the needs of these travelers by connecting them with owners who want to make an extra dollar by renting out their property. Before Airbnb, sites such as Home Away and property-management agencies used to connect owners with interested renters, but these were focused
Allow users to interact with discount advertisements to have them automatically applied to their cart. Several users in our studies clicked on banners for discounts, attempting to apply the code to their orders (often unsuccessfully). For example, the shopping cart on Famous Footwear showed a
Navigating Big Data’s Fake News Problem
While fake news is a problem for those who seek information online, it is a bigger problem when viewed from a big data perspective. This is because in this age, big data is the core of decision making for governments and businesses alike and when elements of bad data can no longer be sieved from
Top 5 Industries Providing Massive Returns Over the Next 5 Years
This company has differentiated themselves by pioneering an advanced extraction process that safely extracts the CBD benefits with steam. They have worked tirelessly preserving the CBD compounds, additional cannabinoids and essential phytonutrients. The result is a full-spectrum CBD oil, which
Is Crypto the Missing Ingredient for Universal Basic Income?
There’s already been a movement toward the rights of individuals to control their own data. The recent General Data Protection Regulation (GDPR) passed by the European Union already contains provisions that have begun a shift towards personal ownership and control of data. Right now, that
Scrolling and Scrollbars
If you must make your own scrollbars, stay as close to user expectations as possible. Unless your scrollbars look like scrollbars, users might not notice them. Unless your scrollbars behave like scrollbars, users might not be able to bring the desired content into view. In either case, your
beyond usability: 3 user experiences reshaping their industries
Layered Interaction Analysis of Direct Manipulation (Jakob Nielsen)
Summary of the direct mappings discussed in section 4. For simplicity, the figure only shows those interaction levels actually involved in these mappings, but similar mappings could be defined between the rest of the interaction levels. Previous work has shown that experienced users find the
The Anti-Mac User Interface (Don Gentner and Jakob Nielsen)
Although this article starts as an exploration of alternatives to the individual Macintosh human interface principles, it has not quite ended up that way. Just as the Macintosh design principles are interrelated and give a resulting coherence to the Macintosh interface, violation of those
UX Mapping Methods Compared: A Cheat Sheet
Low-fidelity maps are unpolished and often created with sticky notes in a flexible, unrefined manner. These maps are best in an early part of the process. Low fidelity means little commitment or creation effort and empowers people to collaborate, revise, and update as needed. Use sticky notes
Mobile Navigation: Image Grids or Text Lists?
The problems surrounding scrolling and the number of visible options are not as noticeable on desktop as they are on mobile, as the larger screens allow more options to be exposed at a time so users can more easily compare all available offerings. On the desktop, displaying category information
‘Our Users Are Everyone’: Designing Mass-Market Products for Large User Audiences
One big problem with failing to define your users occurs when you evaluate the design. If you plan a research study with no restrictions on who can participate, you could easily end up with all your participants being quite similar to each other. This is no problem if your system is only intended
Introducing Revolution Pro, the First Block-Based Genesis Theme
Atomic Blocks is one of the most popular and most downloaded libraries of beautiful, responsive, and customizable blocks for WordPress 5.0. In addition to giving users the ability to quickly add great-looking elements to their web pages without touching a line of code, Atomic Blocks also offers
beyond usability: 3 user experiences reshaping their industries
WP Engine's London Office Recognised as a Great Place to Work
In 2015, WP Engine opened our first global office in London as a physical representation of our desire to expand our team of WordPress specialists and better serve our customers globally. Since then, we’ve worked hard to create a workplace that is collaborative, productive, and fun. Today, we
WP Engine Named the #4 Best Place to Work in Texas
Texas’ economy is the second largest in the United States, a measure of success that’s only expected to continue; Texas ranks first for its growth prospects due to impressive growth forecasts and competitive employment rates across the state. To tap into this statewide success, however
The Most Hated Online Advertising Techniques
While, as a whole, web usability has improved over these past several years, history repeats and designers make the same mistakes over and over again. Designers and marketers continuously need to walk a line between providing a good user experience and increasing advertising revenue. There is no
Basic Patterns for Mobile Navigation
However, keep in mind that when navigation is hidden under a menu, even though that menu as a whole may be salient enough, users will have to make a decision to open it and check whether the individual navigation options are relevant. While the navigation menu is becoming standard and many mobile
Narrative Biases: When Storytelling HURTS User Experience
The percentage of Ph.D. holders might be higher among New York Times readers than among the general population, but statistically speaking, the probability that any given individual reading the New York Times holds a Ph.D. is still low. After all there are only 3.6 million Ph.D. holders in the
How To Secure Your IoT Devices And Why Should You Do It
Since 2015, when the IoT devices started to become more and more popular, the technology has been a controversial subject. Recently, the FBI released a statement through which they warned people in the entire world that these devices can be as dangerous as they are useful. Of course, we had the CIA
Five Best Open-Source Antivirus’ for Carefree Cyber-Threat Protection
You can detect a lot of different types of malicious software by using open source antivirus products. Experienced developers in both fields will tell you this is the most secure way to connect to the internet today. These programs simply make their code available for free so you can modify and
AI Learning Algorithms Find Your New Target Groups
While the current communication is still between consumer and corporate bot, it will be increased next year. Therefore, marketing activities have to be adapted to the bot channels. SEO and SMM will also have to rethink things. The so-called “Bot Engine Optimization,” or BEO for short
Enterprise Community Event and C2C Event Platform Bevy Raises $6.4 Million
The details of the business and other operations, such as the speakers, ticketing and signage – all take a high level of implementation coordination. Hence the support from the HQ at Startup Grind. Every single detail creates an obstacle to be fixed. The ticketing isn’t working. Help! The
beyond usability: 3 user experiences reshaping their industries
How Tech Startups Succeed With a Fully Remote Model
Companies that operate fully remotely don’t need to restrict their hiring options to any one local area. Instead, they can hire people all over the world, broadening their employee pool. This could be beneficial because it allows you to hire people in other areas of the world for lower costs, or
Technical Writers are Vital for Technology Startups
Technical writers working on contract or freelancing can be discovered on freelance sites that include FreelanceMyWay, Upwork, Guru, and Work Hoppers. A variety of profiles of technical writers are available to review previous experience. Most companies who hire writers have writing samples and
Beyond Usability: 3 User Experiences Reshaping Their Industries | The User Experience of Customer-Service Chat: 20 Guidelines
The User Experience of Customer-Service Chat: 20 Guidelines
When they chat with a human, some users do try to be polite to get a better response. “I try to be friendly. The nicer I am the better they will respond.” Although not everybody feels the pressure to be polite, some people will be excessively so and waste time and bandwidth with pleasantries
Finally Progress in Internet Client Design
I also find it strange that there is little visual integration between the video area and the interaction area. The anchors could easily point over to the other area to draw the user's attention to things to click on or surveys to answer (in a personal email, one of the anchors told me that they
The Roots of Minimalism in Web Design
To better grasp and apply minimalist principles, we need to understand the origins of minimalism and its fundamental characteristics. We explore these topics in a series of two articles: In this first article we define minimalism and look at its history; in a second article we analyze in depth the
