Beyond Usability: 3 User Experiences Reshaping Their Industries
Beyond Usability 3 User Experiences Reshaping Their Industries
Beyond Usability: 3 User Experiences Reshaping Their Industries
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We live in a world of new services. We are eating via Seamless or Blue Apron, streaming music on Spotify through Alexa, calling cars on Uber and Lyft. We Airbnb our homes; Netflix invades our TVs as we swipe on Tinder.
All these services all have several things in common:
Usefulness : they answer a previously unmet user need.
Usability : their digital UIs are easy to use.
Overall user experience : the quality of these user experiences extends far beyond the traditional “UX” touchpoints of simply a website and mobile app. (Thus, when I say ‘user experience’ in this article, I am referring to the whole experience — not...
The packaged and accessible nature of design thinking makes it scalable. Organizations previously unable to shift their way of thinking now have a guide that can be comprehended regardless of expertise, mitigating the range of design talent while increasing the probability of success. This
Within a given menu, the most commonly used options should be the easiest to access. Yet, Tesla’s decisions with respect to the ordering of the controls in the menu are at best dubious. The first option is the access to all the car’s settings and customizations — something that is unlikely to
But developing new UX talent is also a major challenge to remote work. New UX professionals often learn by closely shadowing or working alongside more experienced colleagues. Many people think that new UX employees shouldn’t be remote: they’ll feel disconnected from the organization, may be
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
RW Q&A: Monisha Perkash, founder of Lumo Bodytech
Lumo’s wearable products are characteristically small with intelligent sensors. Perkash described the Lumo Lift, a small lapel pin that attaches to your shirt with magnets, and the Lumo Run, a tiny clip that could be attached to the waistband of your shorts. “When you slouch, the Lumo Lift
Is Bitcoin Accelerating Our Global Warming?
Put simply, Bitcoins are born when people mine them online with their computers. They are very expensive to produce. Computers mine Bitcoins by solving complex math equations, and by doing so they suck up a lot of electricity. The amount of electricity used to mine a single Bitcoin is relatively
Tabs, Used Right
Tab-design problems are a common finding when using analytics for a UX health check. Assuming that you’re tracking within-page actions, you may find that users rarely use the tabs on certain pages. Check if you’re violating any of the guidelines in this article. If yes, you probably have the
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Apps Within Apps: UX Lessons from WeChat Mini Programs
Because WeChat’s primary function is chatting, the home screen is dedicated to recent conversations. To see mini programs, users need to swipe down from the top; this action reveals a list of recently used mini programs. Although swiping was easy and convenient for regular min-program users, new
A Checklist for Designing Mobile Input Fields
Whether you're designing web pages, web-based applications (e.g., SaaS), or native mobile apps, one of the basic building blocks is the humble text-input field: a box where the user can enter some text. Uses of this widget are plenty and not the topic of this article. We should point out that there
The Distribution of Users’ Computer Skills: Worse Than You Think
This is what level-1 people can do: “Tasks typically require the use of widely available and familiar technology applications, such as email software or a web browser. There is little or no navigation required to access the information or commands required to solve the problem. The problem may be
How to use Screening Questions to Select the Right Participants for User Research
If there are specific categories of people you need to exclude from the study, an open-ended question will be better than a multiple-choice one with answers that list the excluded categories. For example, unless your design is for expert users, it’s best to exclude those whose job relates to the
User Experience vs. Customer Experience: What’s the difference?
For example, the claims process may function flawlessly and meet user needs when tested in the lab, but if the information provided in the confirmation email contradicts or confuses the messaging from the claim workflow, the journey breaks down. And if the entire claims process changes dramatically
UX Retrospectives 101
Product teams are the obvious choice for conducting retrospectives, as team members are working together on a daily basis. As team members start to trust each other over time, retrospectives become more productive and lead to deeper insights. Some meetings may be more focused on what went well than
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Smart-TV Usability: Accessing Content is Key
Google Fiber shows imagery along with text labels to aid in decision making. Relevance-enhanced image reduction is used to create images that focus on a small, salient element, as opposed to brutally resizing a complex image with many elements. This solution allows quick scanning and enables people
Hamburger Menus and Hidden Navigation Hurt UX Metrics
We wrote 2 simple tasks for each website. Some tasks could be completed without the use of the general site navigation, while other tasks required the use of navigation (or search). Here’s an example of a task: “Go to http://www.bbc.com and see if there is any information on nature or wildlife
StudioPress Theme Spotlight: Generate Pro
Email marketing is still one of the most effective ways to get readers to take action, investigate a product, or change a behavior. The success of your email marketing, however, comes from your email list. If you need to generate more and better email leads, you need web design that specifically
WP Engine Raises $30K for Central Texas Food Bank
WP Engine employees are rarely hungry. Our office kitchens are fully stocked with cereal and snacks, and lunch is catered Monday through Thursday, every week, for the entire team. Unlike the 46,000 people who rely on Central Texas Food Bank for food assistance every week, our employees don’t have
A Look Back at the 2018 WP Engine Summit
In our third round of keynotes on Thursday, we heard from tech leaders about breaking edge technologies and the ethics that accompany them. Barb Palsner, Global Product Partnership at Google, talked about the importance of a mobile-first approach and technologies like AMP and PWA that can work
Profiling Hackers: Defining the Good, Bad, and Ugly Personas
There are many methods hackers use to test and identify vulnerabilities that let them get to the desired data. The first is a penetration test, which stimulates a cyber attack to see what might happen. A network penetration test focuses on potential vulnerabilities in firewalls, routers, and any
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues
Internet of Warnings: How Smart Technology Can Threaten Your Business’s Security
The Internet of Things is becoming more prevalent, so it’s likely your business has considered a switch to some form of IoT device. Self-driving delivery trucks and self-monitoring security systems are industry-specific, but every business benefits from smart lighting and thermostats that reduce
Top 10 Latin American IoT Startups to Watch
Chile-based Jooycar provides connected car technology via a device that plugs into automobiles and syncs to a mobile app. The device turns vehicles into smart cars, delivering data about the driver and the vehicle, such as driving patterns, route optimization, and maintenance reporting. This
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A 60-Second Trailer of the 60-Day Report on Cybersecurity
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
Beyond Usability: 3 User Experiences Reshaping Their Industries | Back-to-Top Button Design Guidelines
Back-to-Top Button Design Guidelines
The popularity of responsive web design has led to a proliferation of single-column, long-page designs both on mobile and desktop. A consequence of these designs has been the Back to Top button, which is a shortcut that allows users to quickly navigate to the top of the page. When users get at the
Priming and User Interfaces
Elements in the interface can prime user behavior and expectations. For example, let’s assume users encounter a coupon field on the checkout page of an ecommerce website. Even though they may not have planned to use a coupon, the very presence of a coupon box primes users to leave the checkout
Overuse of Overlays: How to Avoid Misusing Lightboxes
Accessibility is another factor to consider when evaluating who will be using your overlay. Low-vision users with full-sized monitors often employ screen magnifiers to vastly enlarge the screen content. After zooming in, the user can only see a small part of the page, so overlays can create the
