Long ago, the symbol X meant “this is where the treasure is buried.” In today’s digital interfaces, X no longer marks the spot, but rather functions as a way for users to cancel a process or to dismiss an interim screen. How can one tell for sure whether the X means cancel or close? Sometimes, unfortunately, you can’t.
The main issue lies with the common lack of a text label for the X icon. When an icon represents multiple meanings in similar contexts across different interfaces, icon usability suffers because users cannot rely on any single interpretation.
Avoid Losing Users’ Work
When users intend to dismiss a modal or view...