Are you planning to get a new customer retention management (CRM) platform for managing all your customers? Here’s a short explanation on how to make this process legal and safe.
GDRP protects users from unauthorized data collection and further processing for commercial purposes. If you have a customer retention management program that is not really done correctly, you are likely not going to comply with the GDPR standards with your CRM.
The first thing to consider is choosing a custom solution for your CRM.
What’s the best way to handle this situation? How will you implement and pick up the right CRM for your startup or business. Begin by choosing...
In the end, data visualization — like any other form of data process — involves diving deeper into the information and data stores you have at your disposal. It’s not just about making the information more readable and presentable to analysts and higher-ups; it’s about empowering
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
Big data is the type of data that is characterized by informational and technical features. A huge and ever-growing data volume, variety of data formats and log of records nature belong to the informational aspects. Traditional solutions were no longer suitable for capturing, storing and processing
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
Is Blockchain Winning or Losing? — 4 Stages of Blockchain Evolution
At the same time, governments across the world have decided to join the game investing heavily in R&D of the blockchain, or distributed ledger technology (DLT). Many governmental institutions around the world have already implemented national pilot blockchain projects in the healthcare (e.g
Blockchain-Based Data Security Taking Over Key Industries
According to the WEF Global Risks Report, the global economy may have suffered $8 trillion in losses because of cybercrime. Blockchain has so far fueled the cryptocurrency industry, and finance, healthcare and real estate leaders see the technology as a possible cybersecurity solution. It can
The Distribution of Users’ Computer Skills: Worse Than You Think
One of usability’s most hard-earned lessons is that you are not the user. This is why it’s a disaster to guess at the users’ needs. Since designers are so different from the majority of the target audience, it’s not just irrelevant what you like or what you think is easy to use — it’s
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Remote Ideation: Synchronous vs. Asynchronous
Of course, asynchronous ideation could also be conducted using a physical channel — for example, ideas can be posted to a bulletin board or a white board in a shared location such as a meeting room or hallway, and team members view and contribute to this space according to their own schedules
UX Research Cheat Sheet
User-experience research methods are great at producing data and insights, while ongoing activities help get the right things done. Alongside R&D, ongoing UX activities can make everyone’s efforts more effective and valuable. At every stage in the design process, different UX methods can keep
Wizards: Definition and Design Recommendations
A classic dilemma in user interface design is whether to allocate control to the user or to the computer. Usually, people feel better when they are in control, but having too much freedom might get the user into trouble and will often cause them to waste time. Wizards allow the computer to control
When to Use Which User-Experience Research Methods
The distinction here is an important one, and goes well beyond the narrow view of qualitative as “open ended” as in an open-ended survey question. Rather, studies that are qualitative in nature generate data about behaviors or attitudes based on observing them directly, whereas in quantitative
Tabs, Used Right
Simplest GUI widgets are the building blocks for most functionality on the web, but it's rare to find sites that use all the dialog controls correctly. Even something as simple as radio buttons and checkboxes are incorrectly used half the time. And let's not even get started on drop-down menus
Contextual Menus: Delivering Relevant Tools for Tasks
Swipe gestures are not deployed consistently in all lists, so people don’t always think to use them and as a result, the gestures become less discoverable. Swipe actions are accelerators intended to speed up interactions for power users, but the actions available through the gesture should also
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The Anatomy of a List Entry
In our eyetracking research we find that, when users have to select among several options presented on the listing page, they often look from one list entry to another and back again — comparing similar information across different entries. To help this process, the list entries should be
Profit Maximization vs. User Loyalty
Even though standard economic theory says that you should employ both of these strategies, I warn against them due to their impact on user loyalty. It will quickly become known that different people are charged different rates and those customers who have been charged the higher price will rebel
Naughty or Nice: Check Your Ecommerce Site Twice! .
Every year it can feel like the holidays sneak up on us. We assemble, we strategize, and we take the necessary precautions yet we frequently feel like we are scrambling. For ecommerce businesses, this time of year is crucial not only for generating revenue but for generating recurrent relationships
Fortune Names WP Engine a Best Place to Work in 2018 .
At WP Engine, we believe our people are the core of every success, award, milestone and every achievement. That’s because employees who truly feel empowered and validated by their workplace are energized to delight and inspire the customer in every interaction. When new employees walk through the
WP Engine Participates in the Day of Understanding
Diversity has long been an important topic for WP Engine. CEO Heather Brunner often says “diversity attracts diversity.” This means that as a company naturally attracts and retains diverse talent, that diversity is sustained from the inside by employee referrals. Ultimately, the
What Is Design Thinking, Really? (What Practitioners Say)
Some participants defined design thinking primarily as a mindset shift or “changing the way you think.” The words associated with this mindset shift were “new, out of the box thinking” or “different way of working.” Unlike those who defined design thinking primarily as a process
5 Strategies for Presenting UX Remotely
However, presenting in person isn’t always an option. 80% of corporate presentations are being delivered remotely. In these cases, making a virtual connection with your audience is key, especially when presenting UX designs. The most articulate person always wins; the more successfully we
Using Prioritization Matrices to Inform UX Decisions
If the outcome of the prioritization activity has significant repercussions, build additional rigor into the process. For example, have team members rank their voting dots (for example, by writing 1, 2, and 3 onto their 3 dots). When placing their votes, team members must determine the weight of
Start-ups and International Talent
Dan also said that “we’ll see an increasing number of important startups based outside of the Valley over the coming few years.” Again, I think this is a trend to watch out for. Not only in big countries like China, but in very small countries like my own. I’m certainly keen
turn crm and gdpr compliance in 2019 for startups with
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
A Tale of Two Bubbles: Why Cryptocurrency Isn’t the Next Dot-Com
Recent fluctuations in the price of bitcoin and other cryptocurrencies were the direct result of new regulations announced by the South Korean government, and other regulatory agencies across the world are guaranteed to make similar moves. They will eventually make examples of nefarious players
CRM and GDPR Compliance in 2019 for Startups | "Get Started" Stops Users
"Get Started" Stops Users
Even within the style quiz, one user maintained the belief that she would get more information about the service as she answered questions: “So it takes me through a quiz that I would guess would help me pick things that are more geared a little bit toward me as I’m shopping. … I’m still
Horizontal Attention Leans Left
None of the users we observed used horizontal scrolling (that is, there were no fixations to the right of the screen edge), but many of the rightmost fixations can be attributed to searching for the (vertical) scrollbar.The absence of fixations on content to the right of the screen’s edge is in
TV Meets the Web
The Web on television should still be more user-driven and individualized than the fully passive mass medium of broadcast TV, but it needs to move in directions better suited to the device. This is not to say that WebTV users can not benefit from accessing some parts of the traditional Web: after
