DesignOps 101

What Is Design Operations (DesignOps)? Definition: DesignOps refers to the orchestration and optimization of people, processes, and tools in order to amplify design’s value and impact at scale.   DesignOps is a collective term for addressing challenges such as: growing and evolving design teams finding and hiring people with the right skills creating efficient workflows

DesignOps 101
Alternative Payment Methods Enable International Purchases

Walmart’s Brazil site tailored the payment options to fit what was expected in that country: credit card, debit card, and cash/bank ticket. (For the sake of clarity, this screenshot was translated from the original Portuguese using Google Translate.) In the Netherlands, the Van Gogh Museum offered 8 payment methods visible by default, including popular payment choices in the Netherlands (iDeal), Germany (giropay), and Belgium (Bancontact). Customers could view More options and see an additional 6 ways to pay. If you’re thinking 14 methods sounds like choice overload, you might be right

Alternative Payment Methods Enable International Purchases
How to use Screening Questions to Select the Right Participants for User Research

If you need to recruit people who are highly familiar with a certain topic, open-ended questions can elicit authentic details that tell you whether respondents have the relevant experience. If you ask people how often they play online games, it’s easy for someone who plays a few times a year to exaggerate and claim that she plays several times a week. But if you ask her to describe some of her favorite games and why she likes them, you will quickly be able to distinguish the hard-core gamer who can immediately list the names and details of many games from the person who can barely remember

How to use Screening Questions to Select the Right Participants for User Research
Cognitive Maps, Mind Maps, and Concept Maps: Definitions

Cognitive mapping, mind mapping, and concept mapping are three powerful visual-mapping strategies for organizing, communicating, and retaining knowledge. They help us lay out complex ideas, processes, and recognize patterns and relationships.  Cognitive maps, mind maps, and concept maps look and feel similar; this similarity causes confusion. They are three different ways of visualizing a mental

Cognitive Maps, Mind Maps, and Concept Maps: Definitions
Remote UX Work: The NN/g Case Study

People often ask me, “Where’s NN/g based?” They’re always surprised when I respond, “Nowhere, really.” Our team is completely remote, and we’re scattered across the United States. And we’ve worked this way every year of the company’s 21 years’ history. Challenges of Remote UX Work Working remotely is a challenge for any team, but it can be especially

Remote UX Work: The NN/g Case Study



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