Empathy Mapping: The First Step in Design Thinking
Empathy Mapping The First Step in Design Thinking
Empathy Mapping: The First Step in Design Thinking
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As UX professionals, it is our job to advocate on behalf of the user. However, in order to do it, not only must we deeply understand our users , but we must also help our colleagues understand them and prioritize their needs. Empathy maps, widely used throughout agile and design communities, are a powerful, fundamental tool for accomplishing both.
Definition: An empathy map is a collaborative visualization used to articulate what we know about a particular type of user. It externalizes knowledge about users in order to 1) create a shared understanding of user needs, and 2) aid in decision making.
This article is a guide to empathy mapping and its...
The lesson from this case study is not how to design a better "Save As" dialog. Depending on the circumstances, you could use any of the four designs I listed, or perhaps even design a fifth that works better for your particular type of data. It's easy enough to find out what's best for your users
The lesson from this case study is not how to design a better "Save As" dialog. Depending on the circumstances, you could use any of the four designs I listed, or perhaps even design a fifth that works better for your particular type of data. It's easy enough to find out what's best for your users
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empathy mapping: the first step in design thinking
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empathy mapping: the first step in design thinking
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empathy mapping: the first step in design thinking
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Empathy Mapping: The First Step in Design Thinking | Carousel Usability: Designing an Effective UI for Websites with Content Overload
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