How to Display Taxes, Fees, and Shipping Charges on Ecommerce Sites
How to Display Taxes Fees and Shipping Charges on Ecommerce Sites
How to Display Taxes, Fees, and Shipping Charges on Ecommerce Sites
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Price is a major factor for any purchasing decision. Especially when shopping online, additional fees and delivery charges become an important consideration for buyers. In our research for the fourth edition of the Ecommerce User Experience report series, shoppers strongly disliked unexpected cost increases during the course of their transactions. The surprise of added fees or unexpectedly high delivery rates at the end of the checkout process was often unpleasant enough that users would leave a site altogether. Such additions made users think the site was trying to trick them and derailed purchases.
Although shoppers are aware that some additional costs can be disclosed only at the end of the...
Some approaches worked better than others in enabling customers to efficiently locate the information they needed. One user on OneKingsLane.com was looking for a phone number. He spent several minutes on the home page going back and forth between the header and footer in search of a link, saying
A second technology advance now allows us to turn micromovement video streams into true eartracking and tell where the user’s attention is directed. A machine-learning algorithm has been trained with 10,000 hours of video recordings from our most recent eartracking study, during which we tracked
Some hid chat under vague labels. On Walmart.com, the Help page contained a lot of information, but none of the links clearly pointed to chat. Our participant scrolled down and selected the Contact Us link in the page footer, only to stay on the same page. She eventually clicked on the
How Blockchain Can Solve Major Problems for Gig Economy Freelancers
The modern workplace includes a ridiculous number of freelancers and third-party service providers. Despite this prevalence, a survey by the Freelancers Union shows that 50 percent of freelancers have trouble getting paid for their work. Delayed payments are the main issue, though one-third of
Optimizing Business Decisions With Blockchain Technology
Decentralized Autonomous Organizations (DAO) is the name given to the organizations where decisions are made electronically through the blockchain and smart contracts system.When a business operates in such a system, it is governed by rules established through open voting with the weight of each
9 Blockchains Transforming the Way We Pay, Play, and Work
Look past digital currencies’ nosebleed pricing volatility, and you’ll discover a robust, decentralized, secure database. Brands and technologists are quickly figuring out how to put this powerful ledger to good use. Here are several real-world examples that demonstrate cryptos’
‘Our Users Are Everyone’: Designing Mass-Market Products for Large User Audiences
One big problem with failing to define your users occurs when you evaluate the design. If you plan a research study with no restrictions on who can participate, you could easily end up with all your participants being quite similar to each other. This is no problem if your system is only intended
how to display taxes, fees, and shipping charges on ecommerce sites
Beyond Usability: 3 User Experiences Reshaping Their Industries
Pre Uber we were all plagued with standing on the corner, possibly in the rain, belongings in hand while attempting to wave down one of the few free taxis. (The worse the rain, the fewer the taxis — that’s a law of nature.) An abundance of unknowns adding further anxiety: how much is it going
The Impact of Interaction Design on Brand Perception
Manipulating interaction design with an eye towards brand impact can be particularly challenging. At the center of this challenge is some uncertainty about what the relationships are between specific types of interaction design and branding. For example, what kind of an interaction makes a brand
The Anti-Mac User Interface (Don Gentner and Jakob Nielsen)
The Anti-Mac principles outlined here are optimized for the category of users and data that we believe will be dominant in the future: people with extensive computer experience who want to manipulate huge numbers of complex information objects while being connected to a network shared by immense
Group Form Elements Effectively Using White Space
If form length is a concern, you can place field labels to the left of the text fields. However, make sure that labels are of similar length and are placed as close to the text fields as possible. If the labels are too far to the left, it can be difficult to associate the correct label with its
Progress Indicators Make a Slow System Less Insufferable
It can also be helpful to add additional clarity for the user by including text that explains why the user is waiting (e.g., “Loading comments…”). One note of caution though: spinning gears can be dangerous for data that is loaded from a server, simply because the connectivity quality is
A Look at WordCamp Los Angeles 2018 .
There are so many things to love about WordCamp. The one thing that makes these events uniquely awesome is it’s inclusion of different people of all backgrounds, skills, and interests. This made for a comfortable, safe environment to truly learn and explore the open-source world of WP. Huge
how to display taxes, fees, and shipping charges on ecommerce sites
StudioPress Theme Spotlight: Daily Dish Pro
As we continue to showcase a sample of the amazing StudioPress themes now available to WP Engine customers, we’re shifting our focus to food with this new StudioPress Theme: Daily Dish Pro, which is designed to make your content just as appetizing as the best meal at your favorite four-star
International Study by WP Engine Reveals Enterprise Investment Lags Today's Mobile-First Consumer
WP Engine is the WordPress Digital Experience Platform that gives companies of all sizes the agility, performance, intelligence, and integrations they need to drive their business forward faster. WP Engine’s combination of tech innovation and an award-winning team of WordPress experts are trusted
Top 10 Application-Design Mistakes of 2008
As an aside, this screen also uses radio buttons incorrectly. In theory, all five choices are mutually exclusive, which does call for radio buttons. But in the user's mental model of the workflow, there are actually two issues here: (a) new vs. old customers, and (b) how to provide the measurements
Accordions for Complex Website Content on Desktops
Accordions may seem to be a good solution for shortening long content pages. However, in many situations when all the page content is relevant to users, it is more advantageous to show all the content at once, even if doing so results in longer pages. On the desktop it is easier to simply scroll
Decision Frames: How Cognitive Biases Affect UX Practitioners
Framing is a well-known phenomenon in psychology. Psychologists Daniel Kahneman and Amos Tversky explored the effect of decision frames and found that the exact same information can lead to opposite conclusions, depending on the frame used to present the decision. For example, a price which is
RW Q&A: Monisha Perkash, founder of Lumo Bodytech
Lumo’s wearable products are characteristically small with intelligent sensors. Perkash described the Lumo Lift, a small lapel pin that attaches to your shirt with magnets, and the Lumo Run, a tiny clip that could be attached to the waistband of your shorts. “When you slouch, the Lumo Lift
Microsoft-GitHub Purchase’s Huge Price Tag Belies Big Competitive Worries
When programmers and developers create software, theyneed some place to store the code which project members can access as well as some way of tracking changed—or a distributed version control system, to use the lingo. GitHub is the dominant open source platform that provides a repository
Is Business Headed for a Cognitive-First Future?
Deep reinforcement learning, a component of many cognitive predictive maintenance systems, uses algorithms to determine which pieces of information — gathered from resources such as manuals and operator notes or through real-time happenings — are relevant. Combining these with feedback received
The Freelance Entrepreneur’s Guide to Surviving In The World of IoT
Instead of discounting your services, request something of equal value from the client in return. If they have products or services you would benefit from, come to an agreement for a fair trade. You could trade time for time, so for every ten hours you work, you receive ten hours of their services
how to display taxes, fees, and shipping charges on ecommerce sites
How to Use Cornerstone Content to Kick-start Automatic-SEO?
As soon as you type automatic SEO in Google’s search bar you will see people ranking for this term. The first result is of an agency that claims to rank you on the first position of Google search results, else you will get your money back. Then you will find SAAS tools saying that they can make
How Tech Startups Succeed With a Fully Remote Model
Fully remote models are possible thanks to fantastic advancements in technology, but what happens when those technological tools aren’t working? If your project management app goes down or your email servers aren’t working, it could derail the entire day. Plus, if an individual is in need of
How to Display Taxes, Fees, and Shipping Charges on Ecommerce Sites | Scoped Search: Dangerous, but Sometimes Useful
Scoped Search: Dangerous, but Sometimes Useful
Users behave like stubborn, bullheaded teenagers when it comes to searching for information or products online. We do what we want and deal with the consequences later. That is why most people who use scoped search only get to it after they’ve seen the list of results and realized that it does
Customer-Service Information on Websites: The Hub-and-Spoke Model
These labels always performed well in our study. Users were confident that they would find answers when they saw these labels. Alternative names such as Help or Help Center caused confusion. Many users skimmed past them looking for a more promising link and several shared their opinion that Help
Minimize the Need for Customer Service to Improve the Omnichannel UX
Left: The UPS My Choice iPhone app lets customers enter a delivery address in order to receive delivery-status notifications. However, when UPS doesn’t recognize the entry as a residential address, it simply presents a roadblock, with an error message that basically says “Figure it out own your
