How to Report Errors in Forms: 10 Design Guidelines
How to Report Errors in Forms 10 Design Guidelines
How to Report Errors in Forms: 10 Design Guidelines
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Forms are necessary components of many applications and websites. We use them to log in, purchase items, send feedback, and enter our personal information. Think about the websites you use and how many times you enter information: how often do you run into errors? How frustrating is it to navigate those errors?
Error messages are an indicator of system status: they let users know that a hurdle was encountered and give solutions to fix them. But in order for the error messages to be effective, people need to see them, understand them, and be able to act upon them easily. Visibility of system status is one of Jakob Nielsen’s 10...
Minimizing the amount of instructions focuses the users’ attention on a single, primary action. The less text overall, the more likely it is that users will read it and then actually follow that instruction. This idea of deferring secondary content is not unique to coach marks, but applying it to
Consider whether you need to ask for this information at all. Knowing the user’s designation does provide the opportunity to add a level of formality and respect to you future correspondences with the person. But if that gesture is not particularly important, you might take a cue form sites such
In this pattern, labels are placed within the form field as placeholders until the field becomes active and the user moves the input focus into the field. At that point, the placeholder label moves to the top of the field. As a result, the floating label (also known as an adaptive placeholder) is
Banking is the Next Personal Assistant
Technology can be the catalyst to kick off this shift, but banking decision makers must reconstruct the roles they play if they want to bring this tech-reality to life. Instead of cold, numbers-driven institutions, consumers wish to have banks that offer friendly, knowledgable and familiar faces. A
Navigating Big Data’s Fake News Problem
Another way that blockchain is helping tackle fake news is by incentivizing good content and punishing bad content. Social media platforms such as Ask.fm are leveraging the token economy to reward content publishers based on how their content is received by users. Content that is popular with
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
Brand Is Experience in the Digital Age
As his pillaging continued and Blackbeard grew in craftiness, he realized it would be prudent to extend the essence of his menacing nature from afar. He devised a tool to extend his message — an early version of the skull-and-crossbones pirate flag we all know well today. The flag served as
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When and How to Create Customer Journey Maps
Journey maps should always be created to support a known business goal. Maps that do not align to a business goal will not result in applicable insight. The goal could be an external issue, such as learning about a specific persona’s purchasing behaviors, or an internal issue, such as addressing
‘Our Users Are Everyone’: Designing Mass-Market Products for Large User Audiences
Simple cutoffs: even if you don’t have quantitative data, pick a cutoff point based on anecdotal user comments — such as, people who visit at least once a week are frequent users, anyone who visits less than once a week is an infrequent user. Your groups may not exactly match the real
UX Guidelines for Ecommerce Homepages, Category Pages, and Product Listing Pages
To purchase products online, people need to understand what an ecommerce website sells and find an item they are interested in. Some may search for a product if they know precisely what they want, but many more rely on browsing to discover what products are available and which best suit their
Alternative Payment Methods Enable International Purchases
In the United States, paying with credit card is so commonplace that it’s easy to take it for granted. Around the world, however, there are different social, financial, and convenience factors that contribute to people’s payment preferences. It’s a common refrain in our line of work: UX
Let Loyal Shoppers Edit Saved Credit Cards
Users need to be able to update payment information as part of the checkout flow. When sites fail to make these changes possible, they force people to go through extra steps and make the task unnecessarily complex. They also clutter the interface and the site’s backend data with information that
International Study by WP Engine Reveals Enterprise Investment Lags Today's Mobile-First Consumer
A recent study of U.S. smartphone users found that the majority (70 percent) have a clear preference for using company websites over mobile apps when making purchases online. The study, conducted by The Center for Generational Kinetics and commissioned by WP Engine, surveyed over 1,200 U.S
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WP Engine Sales and Customer Service Teams Recognized at The Stevie Awards
The Stevie Awards are a set of hundreds of business awards given annually by the American Business Awards organization. They were created in 2002 to recognize the accomplishments and contributions of companies and business people worldwide. Gold, Silver, and Bronze Stevie Awards are given to
WP Engine: 2018 in Review
New year, new you, did you say? Well, that was our reality in 2018 as we rolled out some of our favorite new platform additions. We took the lead on the Amazon Polly plugin, the first plugin to bring voice technology to WordPress. The WP Engine Digital Experience Platform continued to evolve and
This pattern is sometimes known as an “exit-intent popup,” an “exit popup,” or an “exit modal” (in an attempt to disassociate this pattern with the reviled word “popup," which is tainted by being the #1 most-hated advertising technique). These popups lurk unseen until the user starts
Narrative Biases: When Storytelling HURTS User Experience
When asked about a general case (what’s a more common level of educational achievement), we naturally consider the prevalence, or base rate, of educational achievement among the entire population. But in the presence of a specific detail (such as the act of reading the New York Times), we often
What Is Design Thinking, Really? (What Practitioners Say)
Most importantly, this research aims to uncover design thinking in an impartial, straightforward way. Our research is self-funded, which allows us to be unbiased by third-party interests and tell the truth, as we discover it in our empirical research with real users. We don’t have to follow UX
Is Workplace Privacy Dead?
It’s incredible how many benefits employee monitoring carries, from helping you calculate billable hours and payrolls more precisely. Tracking tools can also help you identify and remove the biggest productivity killers in the office. What’s more, you’ll have a better overview of which
Data Lake vs. Data Warehouse: Which Is the Best Data Architecture?
Complicating things further is the “data marketplace.” Unlike the first two concepts, this isn’t an architecture but rather an interface to a data lake that enables those outside of the IT team, such as business analysts, to its contents. Through a search function, it allows users
29% of Internet Users Have Bought Things From Spam Email?? Say It Aint So!
The announcement of the study concludes with these funny lines, from Anstis again: “The other way to look at this situation is from a spammer’s perspective. There are approximately 250 million people out there who are interested in these kinds of products and have made purchases from
Steps to Building a Successful and Scalable Sales Process
When everything else is in place, you are ready to send targeted traffic to your website and sales page. Using pay-per-click advertisements is one of the best ways to get the right people to view your content. You can target your ads to people who are actively searching for the products or services
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A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
15 Incredible Women in Business to Watch in 2018 and Beyond
Rieben is senior vice president at dLocal, a technology platform designed to handle mass online payments in growth markets across LATAM, APAC, and EMEA. Innovation in the payments industry has been at the core of Rieben’s professional interests. Zig-zagging between startups and consulting for
How to Report Errors in Forms: 10 Design Guidelines | Maximize Content-to-Chrome Ratio, Not the Amount of Content on Screen
Maximize Content-to-Chrome Ratio, Not the Amount of Content on Screen
Eliminating the search box and replacing it with a magnifying-glass icon has become almost standard on mobile. It doesn’t work as well on the desktop: the space is simply too large and users don’t have the patience to hunt for a small search icon. If you consider using it on the desktop, keep
Pop-ups and Adaptive Help Get A Refresh
One advantage to presenting help information on the same page with the main content is that people don’t have to leave their current location to go look at help This supports rule #3 above, because it requires minimal context switching and makes it easy for people to continue where they left off
Page Parking: Millennials' Multi-Tab Mania
Page-parking example from a product-research task: each circle indicates one new tab opened by the user. Bigger circles indicate tabs used for search engine queries (Q1–Q4). Note the parent–child relationship between many of the tabs, including “grandchildren,” as some of the destination
