Applying Discounts and Promotions on Ecommerce Websites

It is not enough to post deals and coupons on the site without thinking about how they will be used and applied by your customers. Coupon codes posted on the site should be interactive and easy to apply with one click; those promotions offered to users in response to a specific action (e.g., subscription to the newsletter) should be delivered immediately so people can take advantage of them right away. The frequency of your promotions and their visibility throughout your site should guide you in deciding whether you should use an open coupon-code field on the checkout page or you should just

Applying Discounts and Promotions on Ecommerce Websites
How to use Screening Questions to Select the Right Participants for User Research

If you need to recruit people who are highly familiar with a certain topic, open-ended questions can elicit authentic details that tell you whether respondents have the relevant experience. If you ask people how often they play online games, it’s easy for someone who plays a few times a year to exaggerate and claim that she plays several times a week. But if you ask her to describe some of her favorite games and why she likes them, you will quickly be able to distinguish the hard-core gamer who can immediately list the names and details of many games from the person who can barely remember

How to use Screening Questions to Select the Right Participants for User Research
Cognitive Maps, Mind Maps, and Concept Maps: Definitions

Cognitive mapping, mind mapping, and concept mapping are three powerful visual-mapping strategies for organizing, communicating, and retaining knowledge. They help us lay out complex ideas, processes, and recognize patterns and relationships.  Cognitive maps, mind maps, and concept maps look and feel similar; this similarity causes confusion. They are three different ways of visualizing a mental

Cognitive Maps, Mind Maps, and Concept Maps: Definitions
Remote UX Work: The NN/g Case Study

People often ask me, “Where’s NN/g based?” They’re always surprised when I respond, “Nowhere, really.” Our team is completely remote, and we’re scattered across the United States. And we’ve worked this way every year of the company’s 21 years’ history. Challenges of Remote UX Work Working remotely is a challenge for any team, but it can be especially

Remote UX Work: The NN/g Case Study
Dot Voting: A Simple Decision-Making and Prioritizing Technique in UX

There are few UX-workshop activities that work well in any situation. Dot voting is one of them.  Dot voting is a simple tool used to democratically prioritize items or make decisions in a group setting. It is an easy, straightforward way to narrow down alternatives and converge to a set of concepts or ideas.  Definition

Dot Voting: A Simple Decision-Making and Prioritizing Technique in UX



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