Status Trackers and Progress Updates 16 Design Guidelines

Status Trackers and Progress Updates: 16 Design Guidelines
Status Trackers and Progress Updates: 16 Design Guidelines

When users buy a product or apply for a service online, they don’t have control over the completion of that process — the delivery of the product or the service. (In this article, “delivery” refers to both physical shipment and virtual or online service delivery.) Lack of control can cause some anxiety, even more so when the product is expensive, sensitive or sentimental, or is needed urgently. Users also need to be informed of the progress of their application for a service — be it a new passport or a new mortgage.

Good service design doesn’t just leave users in the lurch. Instead, status trackers and timely progress updates can...






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Status Trackers and Progress Updates: 16 Design Guidelines | Priming and User Interfaces

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