The User Experience of CustomerService Chat 20 Guidelines

The User Experience of Customer-Service Chat: 20 Guidelines
The User Experience of Customer-Service Chat: 20 Guidelines

In today’s world, many people turn to chat for a fast, convenient way to interact with businesses for customer service. Chat is often considered superior to traditional methods like telephone calls for several reasons:

  • There is less of an emotional investment in the conversation: it’s easier to type a message than to interact in real time with another person.
  • There is a written trace of the conversation; both parties can refer to it later on.
  • People can multitask. At least on large-screen devices, people can open multiple windows and do a different activity while waiting for the chat representative to respond.

One study participant summarized it well: “Chat is less...






E-commerceBlockchainBrandingDesignOthersProductsSecurityStartupsUsability

The User Experience of Customer-Service Chat: 20 Guidelines | Best Practices for Homepage Links on websites

Добавить комментарий

Ваш e-mail не будет опубликован. Обязательные поля помечены *