Trustworthiness in Web Design: 4 Credibility Factors
Trustworthiness in Web Design 4 Credibility Factors
Trustworthiness in Web Design: 4 Credibility Factors
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While in Singapore for our UX Conference, we conducted a usability study to investigate major differences between how Western and Asian cultures evaluate websites — and, by extension, businesses. While there were some interesting cultural nuances, the basic factors used to weigh site trustworthiness were the same , regardless of location and culture.
In 1999 Jakob Nielsen listed 4 ways in which a website can communicate trustworthiness : design quality, up-front disclosure, comprehensive and current content, and connection to the rest of the web. In our study, we observed that these very same factors continue to influence users. This is yet another example of the durability of usability guidelines: although...
In one example, the Flight Centre, a large travel company specializing in vacations, tours, and corporate travel, tracked and communicated on its intranet all events that could cause — or have already caused — travel interruptions. Travel interruptions are the enemy to travel agents, but armed
For example, if daily standup on one team happens in the morning, but you have sprint planning at the same time for another team who is in the middle of delivering an important release, favor the sprint planning meeting, but check with your product owner or Scrum master after to understand any
Before a siege, Blackbeard dressed himself in a dark heavy coat and captain’s hat to accentuate his domineering stature. He strapped pistols to his chest and tucked lit, smoking fuses under his hat and in his beard to create an image reminiscent of the devil himself having just emerged from some
Shaping Healthcare Ecosystem with Blockchain
Blockchain has become a hot topic of discussion these days as it has made its way into a number of industries. From finance to infrastructure, blockchain or distributed ledger has found interoperability in every sphere of work. Healthcare is another realm that has found a widespread implementation
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
Blockchain Beyond Banking
To put it simply, blockchain technology will proliferate industries far and wide at a speed that will leave consumers and business leaders struggling to keep pace. The change in the air has potential to cannibalize existing revenue streams and create new revenue streams; companies that don’t
Modal & Nonmodal Dialogs: When (& When Not) to Use Them
In situations where the task is not critical, a nonmodal dialog might be appropriate. Nonmodal dialogs are less offensive than modal ones because they allow users to continue their activity and ignore them if they are irrelevant. However, they can still be disruptive, especially if they obscure
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7 Tips for Successful Customization
You may want to allow users to select the background color of their interface, but is there adequate payoff or interest in that option to account for the additional cost of implementation? You may want to allow users to move content areas around a page to create a unique experience, but again, it
Top 10 Application-Design Mistakes of 2008
For mission-critical applications, you can often assume that most users have tried the app many times before. You can also often assume that new users will get some training before seeing the UI on their own. At the minimum, they'll usually have nearby colleagues who can give them a few pointers on
UX Research Cheat Sheet
When deciding where to start or what to focus on first, use some of these top UX methods. Some methods may be more appropriate than others, depending on time constraints, system maturity, type of product or service, and the current top concerns. It’s a good idea to use different or alternating
Cognitive Maps, Mind Maps, and Concept Maps: Definitions
Taking fuzzy, abstract concepts and making them tangible enhance team communication and creates common ground. It’s also make it easy for a team member to immediately spot something on the map and say, “that’s not right.” Maybe your colleague is right, and something wasn’t captured
UX Research Cheat Sheet
User-experience research methods are great at producing data and insights, while ongoing activities help get the right things done. Alongside R&D, ongoing UX activities can make everyone’s efforts more effective and valuable. At every stage in the design process, different UX methods can keep
A Look at WordCamp Los Angeles 2018 .
There are so many things to love about WordCamp. The one thing that makes these events uniquely awesome is it’s inclusion of different people of all backgrounds, skills, and interests. This made for a comfortable, safe environment to truly learn and explore the open-source world of WP. Huge
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StudioPress Theme Spotlight: Academy Pro Theme
This week, we explore the Academy Pro theme, a theme for online course creators, membership site owners, and educational content marketers. In a world where so many schools, institutions, educators and universities are looking for innovative ways to more effectively reach students, the Academy Pro
WP Engine CEO Heather Brunner Named DivInc Executive of the Year
Heather’s leadership at WP Engine has been instrumental in helping the company build an enduring, predictable business, particularly after a key investment from Silver Lake last January, as well as the recent acquisition of StudioPress. Heather also heads a diverse leadership team and has
Small Pictures on Big Screens: Scaling Up from Mobile to Desktop
Images that work well on small screens may not be appropriate for big ones. They may become too large in relation to surrounding page elements, force extra scrolling, or lose impact. When you’re designing for multiple page sizes, you need to consider orientation (horizontal or vertical), aspect
UX Guidelines for Recommended Content
Of course, marking items as unwanted or irrelevant is not limited to advertisements. While browsing personalized show recommendations on Hulu, one study participant noticed several reality shows that did not match his interests. He was wasn’t sure why they were recommended to him. When asked what
Top 10 Application-Design Mistakes
Despite the domain-specific nature of most app usability problems, here are 10 common mistakes that we frequently see across industries. Five of these issues (#1, 2, 3, 4, and 6) were also included in the original article —which goes to show how durable usability guidelines are. All 10 of the
Data Legislation Is Coming. Can You Get Compliant?
Additionally, Apple came out in favor of federal data regulations. The company supports giving users the right to control what information is stored, who it is shared with, and why. Considering that consumers, Congress, and now big tech are all in favor of stricter protections, companies need to
How To Secure Your IoT Devices And Why Should You Do It
Since 2015, when the IoT devices started to become more and more popular, the technology has been a controversial subject. Recently, the FBI released a statement through which they warned people in the entire world that these devices can be as dangerous as they are useful. Of course, we had the CIA
Internet of Warnings: How Smart Technology Can Threaten Your Business’s Security
Though IoT technology is still relatively new, the potential economic impact looms on the horizon. Constant updates on the status and stock of households and workplaces means the average consumer is likely to purchase more products than they would buy on their own. All industries have the potential
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
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How to Fail Your Way to Success
The business plan is a blueprint for the financials and can give basic indications of whether what you are thinking of is even worth doing at all. The problem is that these business plans often stop you from employing the basic trial and error methodology adopted by most the most successful
7 Best Free Tools for Bootstrapped Startups
The free version of SurveyGizmo lets you have three surveys open at a time. You can collect up to 100 responses per survey and ask questions with a variety of answer styles (multiple choice, short answer, rating scale, etc.). Again, this tool is better suited to businesses with smaller customer
Trustworthiness in Web Design: 4 Credibility Factors | Shopping Online for an iPhone Plan Is Painful
Shopping Online for an iPhone Plan Is Painful
Att.com: The label Wireless that hid the mobile-phone plans has different meanings to different people. On the desktop (top), the icon saved the poor label, clarifying the mobile-phone meaning of wireless. However, on the mobile version of the website (bottom), the icon wasn’t available to help
Scaling User Interfaces: An Information-Processing Approach
When browsing the web, users keep information about their current goal in their working memory. For instance, they will carry information such as “I am trying to plan a vacation in France for my family during the month of July”. They also use their working memory to store contextual information
Overuse of Overlays: How to Avoid Misusing Lightboxes
Notice that our list of good reasons to use an overlay does not include ‘so we won’t have to set up a new page template’. (If setting up a new page is so difficult that you find yourself sticking content into overlays, perhaps it’s time to reconsider your website platform.) Recruiting
