Working Memory and External Memory

Working Memory and External Memory
Working Memory and External Memory

When people use websites or other user interfaces, a frequent cause of difficulty is that they forget information from a previous step even though it’s needed at a later stage to complete their task. This is not because users are particularly forgetful. Nor is it because they don’t bother paying attention — though never make the mistake of assuming that figuring out how to use your site is the most important thing in the world. No, the reason people forget information in the middle of the task is that the user interface requires them to keep in their working memory more than what their brains can hold.

Suppose someone asked...






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