WP Engine Sales and Customer Service Teams Recognized at The Stevie Awards
WP Engine Sales and Customer Service Teams Recognized at The Stevie Awards
WP Engine Sales and Customer Service Teams Recognized at The Stevie Awards
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The Stevie Awards are a set of hundreds of business awards given annually by the American Business Awards organization. They were created in 2002 to recognize the accomplishments and contributions of companies and business people worldwide. Gold, Silver, and Bronze Stevie Awards are given to companies who exhibit excellence in the following areas: Business Development, Customer Service Success, New Product & Service, Sales Distinction, and Solution Provider.
This year we are thrilled to announce that our Customer Service department has won its fourth Stevie and was awarded Silver for Customer Service Department of the Year (Computer Software) .
As WP Engine grows, we remain committed to our core value: Customer-Inspired. This means...
We are proud to announce that our Chief Marketing Officer Mary Ellen Dugan was recognized for her leadership in marketing and across the organization. Since starting at WP Engine in 2016, Mary Ellen has spearheaded many successful marketing initiatives. Some noteworthy achievements include
The Stevie Awards are a set of hundreds of business awards given annually by the American Business Awards organization. They were created in 2002 to recognize the accomplishments and contributions of companies and business people worldwide. Gold, Silver, and Bronze Stevie Awards are given to
Austin’s Annual PRIDE celebration is one of the largest opportunities for local non-profit organizations, social groups, and causes to gain exposure in the LGBTQ community. This year marked 28 years of Pride events in Austin. This year’s parade emphasis was awareness, equality and
Past Bitcoin to Making Money from the Blockchain
People who got in on the ground floor of Bitcoin are sitting pretty. In January of 2011, you could buy over 300 BTC at $100USD. If you held onto it until today, it would be worth $1.7 million. If you held it until Bitcoin was close to $20,000 in December of 2018 it would have been worth nearly $6
Stop Focusing on Cryptocurrencies Problems. Consider its Future.
People remembered the big bitcoin crash early in 2018, and they’re now wary of thinly veiled cash grabs hidden behind initial coin offerings (ICOs). Businesses seem to have followed suit. With last year’s market collapse, large companies that previously dipped their toes into the
How Blockchain Can Solve Major Problems for Gig Economy Freelancers
The modern workplace includes a ridiculous number of freelancers and third-party service providers. Despite this prevalence, a survey by the Freelancers Union shows that 50 percent of freelancers have trouble getting paid for their work. Delayed payments are the main issue, though one-third of
3 Design Considerations for Effective Mobile-App Permission Requests
App permission requests allow users to remain in control of their data. Users perform a cost–benefit analysis when deciding whether to accept a permission request. It’s important that designers think about how to communicate the benefits and when to make the request, so that users aren’t
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Why Personas Fail
Personas do work — or, more accurately, they often work. But humans have a great ability to generalize from a single observation, so it’s understandable that somebody could sour on personas (or any UX technique) if her one experience was a bad one. You can appeal to the logical side of most
Net Promoter Score: What a Customer-Relations Metric Can Tell You About Your User Experience
It may seem harsh to limit promoters to scores of 9 or better and to count a 6 as a detractor, even though it’s above the mathematical midpoint of the scale (5). However, these cutoff points are actually pretty reasonable because raters tend to be generous and give fairly high scores. For
OK-Cancel or Cancel-OK? The Trouble With Buttons
We get countless questions about small details in UI design that don't matter much to the overall user experience. One classic is the order of buttons in dialog boxes: OK / Cancel Cancel / OK Both are reasonable choices, and people can argue for hours about their preferences: Listing OK
When and How to Create Customer Journey Maps
Next, determine the specific experience to map. This could be an existing journey, where mapping will uncover positive and negative moments within that current experience, or a “to-be” experience, where the mapper is designing a journey for a product or service that doesn’t exist yet. Make
Defeated By a Dialog Box
The lesson from this case study is not how to design a better "Save As" dialog. Depending on the circumstances, you could use any of the four designs I listed, or perhaps even design a fifth that works better for your particular type of data. It's easy enough to find out what's best for your users
Wishlist or shopping cart? Saving products for later in ecommerce
Wayfair.com let users save cart items for later without creating an account or logging in. The link Save for Later appeared under the Quantity field. Clicking the link moved the item to an area at the bottom of the shopping-cart page, labeled My Saved Items. This feature did not require
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Helpful Filter Categories and Values for Better UX
Within filter categories, you’ll need to decide how to order the filter values. For numerical filter values, the preferred way is to sort them from lowest to highest (for price ranges) or vice versa (for example, for average customer ratings). When the filter values are words, the default
M-Commerce: Terrible UX
As an example of this latter point, consider the display of a product list. On a typical desktop screen, the user might be able to see 6 products at a glance (above the fold), whereas a mobile-phone user might only see 3 products. (The actual numbers obviously depending on the specific design and
Good UX: What I Learned While Working in Restaurants
When we asked 1,015 UX professionals for their career advice and experience, one respondent claimed to have learned everything about UX from playing Dungeons and Dragons. Although such experience is sure to be good, I think you can learn even more about UX from waiting tables in a restaurant. You
A Model for Conducting UX Workshops and Exercises
Your goal is to remain out of focus as the activity goes on, unless you were assigned a specific role during the activity. If something goes wrong (for example, participants appear lost or do not obey the rules of the activity), you may step in to review the information from the explanation phase
Which UX Deliverables Are Most Commonly Created and Shared?
However, when working with external client audiences, pixel-perfect mockups were one of the most frequently selected deliverables, with 47% of respondents choosing a high-fidelity mockup as effective. The only deliverables more frequently selected for client work were interactive prototypes (67
Why IoT Data Protection Has Become More Important than Ever
Passed in May 2018, the General Data Protection Regulation (GDPR) is an EU law designed to give users more control over their personal data – and to protect against data breach and misuse. Unlike in Europe, in the US, there is no single, national law that regulates the collection and use of
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Finally, Hathaway sees this as a unique opportunity for the United States to work with countries around the world, and with organizations on an extremely local level. “We cannot succeed if our government works in isolation,” she added. It requires “leading from the top” from
Quick Streaming from Anywhere: 10 Best VPNs for IPTV
Using a VPN service for the first time? You’ll want a VPN that’s easy for you to operate. CyberGhost is definitely in that easy to use and operate category. CyberGhost has a user-friendly graphical interface that provides you with the ability to choose many kinds of activities. You can
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability
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RW Q&A: Monisha Perkash, founder of Lumo Bodytech
Lumo’s wearable products are characteristically small with intelligent sensors. Perkash described the Lumo Lift, a small lapel pin that attaches to your shirt with magnets, and the Lumo Run, a tiny clip that could be attached to the waistband of your shorts. “When you slouch, the Lumo Lift
You Have a Great Tech Idea. Now What?
Your first job is to run a competitive analysis. There are already thousands, if not millions of apps and programs in circulation, many of which aren’t heavily publicized. You may find that your brilliant idea was already considered by someone with more time and resources than you had. It’s not
WP Engine Sales and Customer Service Teams Recognized at The Stevie Awards | Official Olympic Website: UI Silver - but UX DQ
Official Olympic Website: UI Silver - but UX DQ
Another example is even more grotesque: The site's homepage features a promotion to buy the official souvenir program for £10. So if you click this link, what would you expect? A page about the souvenir program, with a button to add it to your cart. After all, the web's one fundamental rule is
Fight Against “Right-Rail Blindness”
Users are extremely goal oriented. They look for information they care about and ignore anything others want to push on them. In fact, users have evolved an active system of self-defense against ads. That’s because on the web they are constantly barraged with attempts to capture their attention
Minimize the Need for Customer Service to Improve the Omnichannel UX
Step away from the features and functionality you provide on each channel and take a moment to understand the context around how users move through your solutions to complete tasks. What triggers them to go to your website? Is it a monthly newsletter, a promotional mailer, a link in a social post
